Please note: Cosmetics and beauty products are not currently available in our store. This policy will apply when our botanical range launches. Please check back for updates.
Effective Date: 16 October 2025
INTRODUCTION
This Cosmetics and Beauty Products Policy is part of and incorporated into the Terms and Conditions of Allure Collective Store (Ultima NZ Limited, Company Number 430267, NZBN 9429030340824), trading as ALLURE COLLECTIVE STORE and AllureMen.
This policy governs all cosmetics, beauty products, skincare, makeup, and fragrances purchased from www.allurecollectivestore.com.
Registered Business Address:
12 Beresford Square, Newton, Auckland 1010, New Zealand
Email: support@allurecollectivestore.com / www.allurecollectivestore.com
1. PRODUCTS COVERED BY THIS POLICY
This policy applies to all:
- Cosmetics and makeup products
- Skincare products (creams, serums, lotions, cleansers, etc.)
- Fragrances and perfumes (eau de parfum, eau de toilette, colognes, body sprays)
- Beauty products and treatments
- Personal care products
- Handmade botanical products (New Zealand made, exclusive to our store)
- Any product applied to skin, hair, or body
2. FINAL SALE - NO RETURNS OR REFUNDS
2.1 All Sales Final: All cosmetics, beauty products, skincare, makeup, and fragrances are FINAL SALE and cannot be returned, exchanged, or refunded under any circumstances.
2.2 No Exceptions: This applies even if:
- Product is unopened or unused
- Product is damaged during shipping
- Product is defective or expired
- Wrong product was sent
- You changed your mind
- Product doesn't meet expectations
- You have allergic reaction or sensitivity
- Product doesn't match description
- Any other reason
2.3 Health and Safety: This policy exists for health, safety, hygiene, and regulatory compliance reasons. Once cosmetics leave our control, we cannot resell them due to contamination risks.
2.4 Purchase Confirmation: By clicking "Complete Purchase" or "Place Order" for cosmetics or beauty products, you explicitly acknowledge and confirm that:
- You have read this Cosmetics Policy
- You understand all sales are final
- You accept that no returns or refunds are available
- You waive any right to return these products
- You accept all risks associated with the purchase
3. NO LIABILITY
3.1 Disclaimer of Liability: We are not liable for:
- Allergic reactions or skin sensitivities
- Adverse reactions to products
- Product performance or results
- Compatibility with your skin type
- Color matching or shade selection
- Scent preferences
- Product texture or consistency
- Expiration or shelf life after delivery
- Damage to skin, hair, or body from product use
- Sun damage or photosensitivity reactions
- Purging or breakouts from active ingredients
- Reactions to natural or botanical ingredients
- Any other issues arising from product use
3.2 Your Responsibility: You are solely responsible for:
- Checking ingredient lists before purchase
- Ensuring products are suitable for your skin type
- Patch testing products before full use
- Following product instructions and warnings
- Checking expiration dates upon receipt
- Proper storage after delivery
- Using sun protection with photosensitive products
- Any consequences of product use
3.3 No Warranties: We provide NO warranties, express or implied, regarding:
- Product performance or effectiveness
- Suitability for your specific needs
- Results or outcomes from use
- Safety for your individual circumstances
- Compatibility with other products
4. PRODUCT INFORMATION
4.1 Descriptions: Product descriptions, images, and information are provided by manufacturers and brands. We make reasonable efforts to ensure accuracy but cannot guarantee complete accuracy.
4.2 Ingredient Lists: Ingredient lists are provided for reference only. Manufacturers may change formulations without notice. Always check product packaging upon receipt.
4.3 Shades and Colors: Product colors, shades, and tones may appear different on screen due to monitor settings and lighting. We cannot accept returns for color/shade dissatisfaction.
4.4 Expiration Dates: We sell products with reasonable shelf life remaining. Check expiration dates upon receipt. We are not responsible for products that expire after delivery.
5. AUTHENTICITY GUARANTEE
5.1 100% Authentic: All cosmetics and beauty products are guaranteed authentic and sourced from authorized distributors and suppliers.
5.2 No Counterfeits: We have zero tolerance for counterfeit products. All products are genuine brand merchandise.
5.3 Authorized Sources: Products are sourced from authorized suppliers in Italy, Spain, Germany, Sweden, USA, and other authorized locations.
5.4 Handmade Products: Handmade botanical products are produced exclusively in New Zealand for our store by trusted artisan producers.
6. DAMAGED OR DEFECTIVE PRODUCTS
6.1 Inspection Upon Delivery: Inspect products immediately upon delivery. Report any visible damage to packaging within 48 hours of delivery to support@allurecollectivestore.com with photos.
6.2 Packaging Damage Only: We may offer partial credit or replacement only if:
- Outer packaging is visibly damaged
- Product container is broken or leaking
- Product is clearly damaged during transit
- You provide clear photos within 48 hours of delivery
6.3 No Guarantee: Even with packaging damage, we cannot guarantee refund or replacement. Resolution depends on insurance claim approval and product availability.
6.4 Defective Products: We are not responsible for manufacturing defects, product quality issues, or performance issues. Contact the manufacturer directly for product concerns.
6.5 Transit Temperature Damage: Cosmetics may be exposed to temperature fluctuations during shipping. We are not responsible for:
- Products that melt, freeze, or separate during transit
- Texture changes due to temperature exposure
- Products affected by extreme weather conditions
- Seasonal shipping challenges (summer heat, winter cold)
We ship products in good condition but cannot control carrier handling or weather conditions during transit.
7. WRONG PRODUCT SENT
7.1 Verification Required: If you believe you received the wrong product, contact us within 48 hours with:
- Order number
- Photos of product received
- Photos of product packaging and labels
- Description of what you ordered vs. what you received
7.2 Our Verification: We will verify your order details against what was shipped. If confirmed as our error, we may offer replacement (subject to availability) but cannot guarantee refund.
7.3 Customer Error: If you ordered the wrong product by mistake, this is not our error and no refund or exchange is available.
8. ALLERGIC REACTIONS AND SENSITIVITIES
8.1 No Liability: We are not liable for allergic reactions, skin sensitivities, or adverse reactions to products.
8.2 Your Responsibility: You must:
- Read ingredient lists before purchasing
- Patch test products before full use
- Discontinue use if irritation occurs
- Consult healthcare professional if needed
- Check for known allergens in ingredients
8.3 No Medical Advice: We do not provide medical advice. Consult a dermatologist or healthcare professional for skin concerns.
8.4 Pregnancy and Medical Conditions:
- Consult your healthcare provider before using cosmetics if pregnant, nursing, or have medical conditions
- We are not responsible for products unsuitable for pregnancy or medical conditions
- Check with your doctor regarding product safety for your specific circumstances
- We provide no medical advice or recommendations
9. REGULATORY COMPLIANCE
9.1 Compliance: All products comply with regulations in their country of origin and are legally sold in international markets.
9.2 New Zealand Made Products: Handmade botanical products are made in compliance with New Zealand cosmetic regulations and standards.
9.3 Import Regulations: You are responsible for ensuring products can be legally imported into your country. Some countries restrict certain cosmetic ingredients.
9.4 Customs Issues: We are not responsible if products are confiscated, delayed, or rejected by customs due to local regulations.
10. STORAGE AND HANDLING
10.1 Proper Storage: Store products according to manufacturer instructions. We are not responsible for products damaged due to improper storage after delivery.
10.2 Temperature Sensitivity: Some products may be temperature sensitive. We are not responsible for products damaged due to extreme temperatures after delivery.
10.3 Shelf Life: Use products within their shelf life. We are not responsible for products that expire or degrade after delivery.
10.4 Natural Products: Handmade botanical products require special storage care (see Section 31.8).
11. CONSUMER RIGHTS
11.1 Statutory Rights: Nothing in this policy excludes your statutory consumer rights under applicable law where such rights cannot be excluded.
11.2 New Zealand: Your rights under Consumer Guarantees Act 1993 and Fair Trading Act 1986 are preserved to the extent they cannot be excluded by law.
11.3 International: Customers in other countries may have consumer rights under local laws. However, cosmetics and beauty products are typically excluded from standard return rights due to health and hygiene regulations.
12. ACKNOWLEDGMENT AND ACCEPTANCE
By purchasing cosmetics, beauty products, skincare, makeup, or fragrances from our Website, you acknowledge and agree that:
General:
- You have read and understood this entire policy
- All sales are final with no returns, exchanges, or refunds under any circumstances
- You accept all risks associated with product use
- You are responsible for checking ingredients and suitability
- We have no liability for reactions, performance, or results
- You cannot return products for any reason, even if unopened or unused
Specific Acknowledgments:
- You understand colors/shades may not match expectations or your skin tone
- You understand fragrances smell different on everyone
- You accept that products may cause purging, sensitivity, or reactions
- You will patch test products before full use
- You will read and follow all product instructions and warnings
- You understand products may have been manufactured months/years ago
- You accept packaging may vary from images shown
- You understand we don't provide testers or samples
- You are 18+ years old
- You will use products for personal use only
- You will consult healthcare providers if pregnant, nursing, or have medical conditions
- You understand some products increase sun sensitivity
- You accept temperature fluctuations during shipping may affect products
- You understand batch variations may occur
- You accept brands may reformulate or discontinue products
- You will inspect products immediately upon delivery
- You will report any issues within 48 hours with photos
- You understand even with issues, refunds are not guaranteed
For Handmade Botanical Products:
- You understand these are handmade in small batches with natural ingredients
- You accept batch variations in color, texture, and scent are normal
- You understand natural products have shorter shelf life
- You will store products properly to prevent spoilage
- You understand natural separation or texture changes are normal
- You will patch test due to potent natural ingredients
- You accept no returns for batch variations or natural characteristics
- You understand products contain no synthetic preservatives
- You will use products within recommended timeframe
- You accept these products are final sale like all cosmetics
Legal:
- You waive any right to return cosmetics and beauty products
- You release us from all liability related to product use
- You accept this policy is legally binding
- You understand your statutory consumer rights may be limited for cosmetics due to health and hygiene regulations
13. TESTERS AND SAMPLES
13.1 No Testers Available: We do not provide product testers or samples. All purchases are final without the ability to test products first.
13.2 Research Before Purchase: We recommend:
- Reading product reviews online
- Checking brand websites for product information
- Researching shade/color swatches online
- Consulting beauty forums and communities
- Watching product review videos
13.3 Sample Sizes: If we offer sample or travel sizes, these are also final sale with no returns or refunds.
14. BATCH CODES AND MANUFACTURING DATES
14.1 Batch Codes: All products include manufacturer batch codes for authenticity verification and quality control.
14.2 Manufacturing Dates: Products may have been manufactured months or years before purchase. This is normal for cosmetics industry.
14.3 Freshness: We source products from authorized distributors. Products have reasonable shelf life remaining but may not be "fresh from factory."
14.4 No Guarantee of Latest Batch: We cannot guarantee you'll receive the latest production batch. Formulations may vary between batches.
14.5 Handmade Products: Handmade botanical products are made in small batches with batch codes for traceability.
15. REFORMULATIONS AND DISCONTINUATIONS
15.1 Brand Changes: Brands may reformulate products, change packaging, or discontinue items without notice. We are not responsible for:
- Formula changes after your purchase
-Packaging design changes
- Product discontinuations
- Inability to repurchase same product
15.2 No Guarantee of Consistency: If you repurchase the same product, formula or packaging may have changed since your last purchase.
15.3 Handmade Products: Handmade botanical products may be discontinued or temporarily unavailable due to small batch production.
16. PROFESSIONAL USE
16.1 Consumer Use Only: Products are sold for personal consumer use only, not for professional salon, spa, or commercial use.
16.2 Professional Liability: If you use products professionally, you assume all liability for client reactions, results, and outcomes.
16.3 Licensing: Ensure you have appropriate licenses and insurance if using products professionally.
17. MINORS
17.1 Age Restriction: You must be 18+ to purchase cosmetics and beauty products.
17.2 Parental Supervision: Products used by minors require parental supervision and consent.
17.3 No Liability for Minor Use: We are not liable for products used by minors without proper supervision.
18. PRODUCT MIXING AND LAYERING
18.1 Compatibility: We are not responsible for reactions caused by:
- Mixing products from different brands
- Layering multiple products
- Using products with other treatments or medications
- Chemical interactions between products
18.2 Your Responsibility: Test product compatibility and consult professionals if unsure.
19. SEALED PRODUCTS
19.1 Tamper-Evident Seals: Many products have tamper-evident seals or safety packaging.
19.2 Inspection Upon Receipt: Inspect seals immediately upon delivery. Report broken or missing seals within 24 hours with photos.
19.3 Opened Seals: Once you open product seals, the product is considered used and cannot be returned under any circumstances.
20. COUNTERFEIT CONCERNS
20.1 Authenticity Verification: If you suspect a product is counterfeit, contact us immediately with:
- Order number
- Photos of product, packaging, and batch codes
- Specific concerns about authenticity
- Comparison to known authentic products
20.2 Investigation: We will investigate all authenticity concerns. If confirmed counterfeit (extremely rare), we will:
- Remove product from inventory
- Investigate supplier
- Offer replacement or refund
20.3 False Claims: False counterfeit claims to obtain refunds will result in account termination and legal action.
21. FRAGRANCE NOTES AND LONGEVITY
21.1 Subjective Experience: Fragrances smell different on everyone due to:
- Individual body chemistry
- Skin pH levels
- Diet and lifestyle
- Hormones and medications
- Environmental factors
21.2 No Guarantee: We cannot guarantee:
- How a fragrance will smell on you
- Longevity or lasting power
- Projection or sillage
- Scent development over time
21.3 Descriptions: Fragrance descriptions are subjective and may not match your perception.
22. MAKEUP SHADES AND UNDERTONES
22.1 Color Accuracy: Product colors may appear different:
- On screen vs. in person
- Under different lighting
- On different skin tones
- Compared to swatches online
22.2 Shade Matching: We cannot provide personalized shade matching advice. Research shades online before purchasing.
22.3 Undertones: Foundation and concealer undertones may not match your skin. We are not responsible for shade mismatches.
23. SKINCARE PURGING
23.1 Purging Period: Some skincare products (especially actives like retinol, AHAs, BHAs) may cause temporary "purging" where skin worsens before improving.
23.2 Not a Defect: Purging is a normal reaction to certain ingredients and is not a product defect.
23.3 No Refunds: We do not offer refunds for purging reactions. Consult a dermatologist if concerned.
24. SUN SENSITIVITY
24.1 Photosensitivity: Some products increase sun sensitivity. You are responsible for:
- Reading product warnings
- Using appropriate sun protection
- Avoiding sun exposure when required
- Following product instructions
24.2 No Liability: We are not liable for sun damage, burns, or reactions caused by product use without proper sun protection.
25. PRODUCT PACKAGING
25.1 Packaging Variations: Product packaging may vary from images shown due to:
- Brand redesigns
- Regional packaging differences
- Limited edition vs. standard packaging
- Supplier variations
25.2 Outer Box Condition: Minor cosmetic damage to outer boxes (dents, scratches) does not affect product quality and is not grounds for return.
25.3 Eco-Packaging: Some products may arrive in eco-friendly or minimal packaging. This is intentional and not a defect.
25.4 Handmade Packaging: Handmade botanical products may have simple, eco-friendly, or artisan packaging that differs from mass-produced products.
26. CRUELTY-FREE AND VEGAN CLAIMS
26.1 Brand Claims: Cruelty-free, vegan, and ethical claims are made by brands, not by us.
26.2 Verification: We rely on brand representations. We do not independently verify:
- Cruelty-free status
- Vegan formulations
- Ethical sourcing claims
- Sustainability claims
26.3 Changes: Brand policies may change. A previously cruelty-free brand may change practices without notice.
26.4 Handmade Products: Handmade botanical products are made with natural, plant-based ingredients and are not tested on animals.
27. LUXURY AND PRESTIGE BRANDS
27.1 Premium Pricing: Luxury and prestige brand products command premium prices due to brand positioning, not necessarily superior performance.
27.2 No Performance Guarantee: Higher price does not guarantee better results or suitability for your needs.
27.3 Brand Experience: You are paying for brand experience, packaging, and prestige, not just product formulation.
28. CONTACT INFORMATION
For questions about this policy (not return requests, as returns are not accepted):
Email: support@allurecollectivestore.com
Address: Ultima NZ Limited, 12 Beresford Square, Newton, Auckland 1010, New Zealand
29. POLICY UPDATES
We may modify this policy at any time without notice. Changes effective immediately upon posting with updated date. Policy in effect at time of purchase governs that purchase.
30. INTEGRATION WITH OTHER POLICIES
This policy should be read in conjunction with our Terms and Conditions, Return and Refund Policy, and Shipping Policy. In case of conflict regarding cosmetics, this Cosmetics Policy prevails.
31. HANDMADE BOTANICAL PRODUCTS (NEW ZEALAND MADE)
31.1 Exclusive Products: Some cosmetics and beauty products are handmade botanical products produced exclusively in New Zealand for Allure Collective Store. These products are made in small batches using natural botanical ingredients without synthetic chemicals.
31.2 Natural Ingredients: Handmade botanical products contain:
- Natural plant-based ingredients
- Botanical extracts and oils
- Essential oils
- Natural preservatives (where required)
- No synthetic chemicals, parabens, sulfates, or artificial fragrances
31.3 Batch Variations: Due to the handmade nature and use of natural ingredients:
- Color may vary slightly between batches
- Texture may vary slightly between batches
- Scent intensity may vary between batches
- Consistency may differ from mass-produced products
- These variations are normal and not defects
31.4 Shelf Life: Handmade botanical products typically have shorter shelf life than mass-produced products due to:
- Absence of synthetic preservatives
- Use of fresh natural ingredients
- Small batch production
Products will have reasonable shelf life remaining at time of delivery. Use within the recommended timeframe on product label.
31.5 Natural Separation: Natural products may separate, settle, or change texture over time. This is normal for products without synthetic stabilizers. Shake or stir before use if separation occurs.
31.6 Patch Testing Essential: Due to natural botanical ingredients, patch testing is ESSENTIAL before use:
- Natural does not mean hypoallergenic
- Botanical ingredients can cause allergic reactions
- Essential oils can be potent and cause sensitivity
- Test on small skin area 24-48 hours before full use
31.7 No Liability for Natural Reactions: We are not liable for:
- Allergic reactions to natural or botanical ingredients
- Sensitivity to essential oils
- Reactions to plant-based ingredients
- Individual intolerance to natural ingredients
- Variations in product performance due to natural formulation
31.8 Storage Requirements: Handmade botanical products require proper storage:
- Store in cool, dry place away from direct sunlight
- Keep containers tightly closed when not in use
- Do not expose to extreme temperatures
- Use clean, dry hands or spatula to avoid contamination
- Refrigeration may extend shelf life for some products
31.9 No Synthetic Preservatives: Products are made without synthetic preservatives. This means:
- Shorter shelf life than conventional products
- Greater risk of contamination if not stored properly
- Must be used within recommended timeframe
- Cannot be returned if product spoils due to improper storage
31.10 Handmade Process: Products are handmade in small batches in New Zealand:
- Each batch is crafted individually
- Production times may vary
- Products may temporarily be out of stock
- Restock times depend on production schedule
- Cannot guarantee continuous availability
31.11 Exclusive to Our Store: These handmade botanical products are produced exclusively for Allure Collective Store and cannot be purchased elsewhere.
31.12 Final Sale: Like all cosmetics, handmade botanical products are FINAL SALE with no returns, exchanges, or refunds under any circumstances, including:
- Batch variations in color, texture, or scent
- Natural separation or texture changes
- Shorter shelf life than expected
- Allergic reactions to natural ingredients
- Product performance not meeting expectations
- Any other reason
31.13 Quality Assurance: All handmade botanical products are:
- Made in compliance with New Zealand cosmetic regulations
- Produced in clean, controlled environments
- Quality tested before release
- Made with high-quality natural ingredients
- Crafted by experienced artisans
31.14 Ingredient Transparency: Full ingredient lists are provided for all handmade botanical products. Review ingredients carefully before purchase, especially if you have known allergies to plants, botanicals, or essential oils.
31.15 No Medical Claims: Handmade botanical products are cosmetic products only. We make no medical or therapeutic claims. Products are not intended to:
- Diagnose, treat, cure, or prevent any disease
- Replace medical treatments
- Provide therapeutic benefits beyond cosmetic use
31.16 Environmental Factors: Natural products may be affected by:
- Humidity levels
- Temperature fluctuations
- Exposure to air and light
- Time since production
These factors are normal for natural products and not defects.
31.17 Sustainability: Handmade botanical products support:
- New Zealand local production
- Small batch artisan craftsmanship
- Natural and sustainable ingredients
- Reduced environmental impact
- Chemical-free formulations
However, sustainability claims do not affect the final sale policy or create any additional return rights.
IMPORTANT NOTE:
For consistency with our Return and Refund Policy: cosmetics, fragrances, and other beauty or hygiene products are non-returnable once their seal or packaging has been opened. Items listed as Final Sale, Clearance, Last Piece, Pre-Loved, or Imperfect are likewise non-returnable. Faulty or incorrect items are always covered under our "If We Made an Error" protection.
END OF COSMETICS AND BEAUTY PRODUCTS POLICY
Effective Date: 16 October 2025
Ultima NZ Limited | Trading as: ALLURE COLLECTIVE STORE / AllureMen
Company Number: 430267 | NZBN: 9429030340824
12 Beresford Square, Newton, Auckland 1010, New Zealand
support@allurecollectivestore.com | www.allurecollectivestore.com