Terms of service

BUSINESS TERMS AND CONDITIONS:

Terms of Service

Last Reviewed: 27 May 2026

Ultima NZ Limited | Trading as: ALLURE COLLECTIVE STORE / AllureMen, 12 Beresford Square, Newton, Auckland 1010, New Zealand www.allurecollectivestore.com support@allurecollectivestore.com

IMPORTANT NOTICE

BY USING THIS WEBSITE AND/OR MAKING A PURCHASE, YOU INDICATE YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO UPDATE OR REVISE THESE TERMS AND CONDITIONS AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES.

1. INTRODUCTION

1.1 Agreement: These Terms and Conditions ("Terms") govern your use of the ALLURE COLLECTIVE STORE website (www.allurecollectivestore.com) (the "Site" or "Website") and the purchase of products from Ultima NZ Limited (Company Number 430267, NZBN 9429030340824), trading as ALLURE COLLECTIVE STORE and AllureMen ("we," "us," "our," "the Store," "Allure Collective Store").

1.2 Company Information: Registered Business Address: 12 Beresford Square, Newton, Auckland 1010, New Zealand GST Number: 110-810-618 Company Number: 430267 NZBN: 9429030340824

1.3 Binding Agreement: By accessing our Website, browsing products, creating an account, or making a purchase, you agree to be bound by these Terms, our Return and Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree to these Terms, you must immediately cease using our Website and must not purchase our products.

1.4 Integrated Policies: These Terms incorporate by reference our Return and Refund Policy, Shipping Policy, Cosmetics and Beauty Products Policy, Modern Slavery Policy, and Privacy Policy, which are separate documents available on our Website. All such policies form part of these Terms and are fully binding upon you. Please review all policies before making a purchase. In the event of any conflict between these Terms and the separate policies, these Terms and Conditions shall prevail.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

2.1 "Customer," "you," "your," "user" refers to any person or entity accessing the Website, creating an account, or purchasing products.

2.2 "Products" refers to all items, goods, and merchandise available for purchase on our Website.

2.3 "Order" refers to your request to purchase Products from us, whether or not confirmed or accepted by us.

2.4 "DDP" means Delivered Duty Paid, where customs duties, import taxes, and sales taxes are pre-calculated, collected at checkout, and paid on your behalf. The Priority All-Inclusive (DDP) service is offered for orders shipped to the United States and other selected countries, as displayed at the AllureMen checkout. Availability and applicable rates vary by destination.

2.5 "DDU" means Delivered Duty Unpaid, where customs duties, import taxes, and sales taxes are charged to the customer by customs authorities before or upon delivery.

2.6 "Final Sale/Pre-Loved/Clearance Items" refers to specific products - including clearance items, last pieces, and pre-loved or imperfect pieces - that are explicitly marked as strictly non-returnable and non-refundable.

2.7 "Supplier" trusted wholesale suppliers and distribution partners located in Italy, Northern Ireland, Spain, Macedonia, Austria, Sweden, and the USA, and other locations worldwide.

2.8 "Account" refers to the user account you may create on our Website to facilitate purchases and track orders.

2.9 "Content" refers to all text, graphics, logos, images, product descriptions, software, data, and other materials available on or through the Website.

3. USE OF THE WEBSITE

3.1 Eligibility: You must be at least 18 years of age to use our Website and make purchases. By using our Website, you represent and warrant that you are of legal age to enter into a binding contract and meet all eligibility requirements. If you are under 18, you may only use our Website with the involvement and consent of a parent or legal guardian.

3.2 Account Creation and Email Communications: You may create an Account to facilitate purchases, track orders, manage returns, and access exclusive features. You are not required to create an Account to make a purchase. By completing and submitting your registration, you acknowledge that you have opted in to receive email communications from us regarding your orders, account activity, promotions, new product arrivals, and updates. You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any email or by contacting us at support@allurecollectivestore.com. Please note that you cannot opt out of transactional emails related to your orders, account security, or legal notices.

3.3 Account Security and Responsibility: You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You agree to accept full responsibility for all activities, purchases, and actions that occur under your Account, whether or not authorized by you. You must notify us immediately at support@allurecollectivestore.com if you suspect or become aware of any unauthorized access to your Account, security breach, or unauthorized use of your password. We reserve the right to suspend or terminate your Account if we suspect unauthorized access or security concerns.

3.4 Accurate Information: You agree to provide accurate, current, complete, and truthful information when creating an Account, placing an Order, or communicating with us. This includes, but is not limited to, your physical delivery address, email address, phone number, payment information, and any other information requested. You agree to promptly update your Account information if any changes occur. We cannot accept responsibility for orders that cannot be fulfilled, are delayed, or are returned due to incorrect, incomplete, or outdated information provided by you.

3.5 Prohibited Use and Activities: You may not use our Website for any unlawful purpose or in any manner prohibited by these Terms. You specifically agree not to use this Website to: (a) Transmit via or through the Website any information, data, text, images, files, links, software, or other materials except in connection with your authorized use of this Website or in response to specific requests for information by us; (b) Introduce to the Website or any other computer or website any viruses, worms, Trojan horses, malware, ransomware, spyware, adware, and/or any other harmful, malicious, or destructive code or programs; (c) Obtain, attempt to obtain, or facilitate unauthorized access to any computer system, server, network, or data connected to or accessible through the Website; (d) Impersonate any other person or entity, including but not limited to a registered user of this Website, an employee or representative of Allure Collective Store, or any third party; (e) Invade the privacy of others or violate any personal, proprietary, intellectual property, or contractual rights of any person or entity; (f) Misrepresent your identity, affiliation, or use a false, misleading, or fraudulent email address or other contact information; (g) Tamper with, reverse engineer, decompile, disassemble, or obtain unauthorized access to this Website, any component of this Website, or any software or systems used to operate the Website; (h) Conduct, facilitate, or attempt to conduct fraudulent activities, including but not limited to credit card fraud, identity theft, or any form of financial fraud; (i) Collect, harvest, scrape, or gather information regarding other users of the Website for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial email, spam, or other communications; (j) Use any automated system, tool, software, robot, spider, scraper, crawler, or offline reader to access the Website in a manner that sends more request messages to our servers than a human could reasonably produce in the same period using a conventional web browser; (k) Interfere with, disrupt, damage, or place an undue burden on the Website, servers, networks, or systems connected to the Website, or violate any requirements, procedures, policies, or regulations of such networks; (l) Attempt to gain unauthorized access to any portion of the Website, other Accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means; (m) Use the Website in any manner that could damage, disable, overburden, impair, or compromise the Website, our systems, or security, or interfere with any other party's use and enjoyment of the Website; (n) Frame or mirror any part of the Website without our express prior written consent; (o) Use any meta tags or other hidden text utilizing our name, trademarks, or product names; (p) Engage in any activity that violates any applicable local, state, national, or international law or regulation.

3.6 Monitoring and Enforcement: We reserve the right, but have no obligation, to monitor use of the Website, investigate violations of these Terms, and take appropriate action, including but not limited to terminating Accounts, removing content, reporting to law enforcement, and pursuing legal action.

4. ADDITIONAL TERMS AND CONDITIONS

4.1 Online Shopping Best Practices: Allure Collective Store provides exceptional opportunities to purchase authentic designer brands and premium products at highly competitive prices, at our preferential pricing, below retail. When shopping online, please purchase products with careful consideration and review all product details, descriptions, sizing information, and images before completing your purchase.

Returns are accepted in accordance with our Return and Refund Policy, but they must be initiated and actioned promptly within our 14-day return period from the date of delivery. To ensure a smooth process, please request your return label within the first 7 days and hand the item to the carrier within the remaining 7 days. Certain fees or non-refundable amounts may apply to change-of-mind returns, as set out in our Return and Refund Policy.

Final Sale Items: Items listed as Last Piece, Final Sale, Clearance, Pre-Loved, or Imperfect are sold as final sale and cannot be returned, exchanged, or refunded for change of mind, size, or fit. The non-returnable status is shown on the product page and at checkout before you pay. This does not affect your rights where an item arrives with a genuine fault that was not described, or where we send the wrong item, in which case the protections in our Return and Refund Policy apply in full. Nothing in this clause limits any non-waivable consumer rights you may have in your jurisdiction.

4.2 Product Availability: Our Website only lists products that are in stock and available for immediate purchase at the time of listing. However, due to the nature of our business model and real-time inventory management across multiple supplier locations, should an item become out of stock after you place your Order, we will notify you immediately via email. We cannot guarantee our ability to source an out-of-stock product from alternative suppliers. In such cases, we will process a full refund to your original payment method, or you may choose to use the credit towards another product of your choice of equal or greater value.

4.3 Limited Quantities and Exclusive Items: We specialize in offering past-season collections, overstock items, and exclusive product sourced through trusted wholesale suppliers. Many of our products are available in limited quantities due to their exclusive nature. Limited quantity items may not be restocked once sold out, as availability depends on our suppliers' inventory. We strongly recommend finalizing your purchase promptly for limited quantity items to avoid disappointment. Products marked as "Limited Stock" or similar designations are subject to immediate sale and may sell out during your shopping session.

4.4 Business Purchases: Anyone can purchase from our Website, including businesses, companies, and organizations. However, our Website is designed and optimized primarily for individual consumers and personal use. We do not offer special wholesale pricing, bulk purchase discounts (beyond our standard volume shipping discounts), trade accounts, or separate business account features. If you purchase products for commercial purposes, resale, or business use, you are solely and exclusively responsible for your own business operations, customer service, warranties, product liability, compliance with applicable laws and regulations, tax obligations, and all other business-related matters. We cannot and will not provide support, warranties, or assistance for products that have been resold, redistributed, or transferred to third parties. For large volume inquiries or special business arrangements, please contact us at support@allurecollectivestore.com.

4.5 For cosmetics, beauty products, skincare, makeup, fragrances, and handmade botanical products; refer to our Cosmetics and Beauty Products Policy for specific terms, conditions, disclaimers, and product information requirements.

4.6 Insurance: All shipments are covered against loss or damage in transit. In the event of loss or damage, we will investigate and file a claim with the carrier, and approved claims are refunded in full. Please refer to our Shipping Policy Section 6 for complete information.

4.7 Lost or Damaged items: Procedures for lost, damaged, or missing shipments are governed by our Shipping Policy. Note that for high-value items, resolution typically requires the completion of a carrier or third-party insurance investigation as detailed in Shipping Policy Section 13.

5. ADHERENCE TO NEW ZEALAND BUSINESS COMPLIANCE STANDARDS

5.1 Legal Compliance: ALLURE COLLECTIVE STORE (Ultima NZ Limited) conducts all business operations in good faith and maintains full and strict compliance with all legal requirements in New Zealand, including but not limited to:

- Consumer Guarantees Act 1993

- Fair Trading Act 1986

- Privacy Act 2020

- Electronic Transactions Act 2002

- Unsolicited Electronic Messages Act 2007

- All applicable tax legislation and regulations

5.2 International Commerce Compliance: We are committed to adhering to international commerce regulations, laws, and standards to the best of our abilities and in accordance with applicable requirements, including but not limited to:

- International importing and exporting laws

- Shipping and logistics regulations

- Customs requirements and procedures

- Taxation rules and regulations across all markets we serve

- International trade agreements and restrictions

- Product safety and labeling standards

- Anti-money laundering and counter-terrorism financing regulations

5.3 Transparency, Integrity, and Ethical Business Practices: Our business practices are built on the foundational principles of transparency, integrity, honesty, and respect for the legal frameworks that govern cross-border e-commerce and international retail. We work closely and collaboratively with our suppliers, logistics partners, payment processors, and other service providers to ensure all products are sourced ethically, shipped legally, and delivered in accordance with applicable laws and regulations in both origin and destination countries. We are committed to fair dealing, honest representation, and ethical business conduct in all our operations.

5.4 Regulatory Cooperation: We cooperate fully with regulatory authorities, government agencies, and law enforcement in all jurisdictions where we operate or conduct business. We maintain appropriate records and documentation as required by law and make such records available to authorized authorities upon proper request.

6. GOOD FAITH BUSINESS PRACTICES

6.1 Honest and Fair Dealings: We conduct all business operations in good faith, with honesty, integrity, and fairness. We expect the same standards of conduct from our customers, suppliers, and business partners. All representations made by us regarding products, services, pricing, and policies are made honestly and to the best of our knowledge.

6.2 Fair and Competitive Pricing: Our pricing model provides authentic luxury at substantial savings. For qualifying orders, we may provide a Promotional Subsidy toward your Landed Costs (Duties, Taxes, and Carrier Fees). This subsidy is a value-added benefit provided in good faith to ensure a "White-Glove" delivery experience and is subject to the terms in Section 12.3.

6.3 Product Authenticity: All luxury and designer brand products sold on our Website are sourced through reputable wholesale suppliers and distribution partners, and supplied to us as genuine, authentic products. We do not knowingly sell counterfeit, replica, or unauthorized products, and we take authenticity extremely seriously. Non-luxury/designer brands (under the AllureMen Premium Collections) are sourced from reputable manufacturers, with transparency regarding origin where stated in the product description. We will take appropriate action against any attempt to introduce counterfeit products into our supply chain.

6.4 Transparency in Product Information: We strive to provide accurate, complete, detailed, and helpful product information, descriptions, specifications, and images to assist you in making informed purchasing decisions. Product photos are provided by manufacturers and authorized distributors to ensure accuracy and authenticity. While we make every reasonable effort to represent each item accurately and faithfully, the actual product may vary slightly in color, appearance, texture, or finish due to variations in screen settings, monitor calibration, lighting conditions during photography, and the inherent limitations of digital photography and image reproduction. We do not intentionally misrepresent products and will correct any errors or inaccuracies as soon as they are identified.

6.5 Commitment to Customer Satisfaction: We are committed to providing excellent customer service, fair treatment, and a positive shopping experience. While we cannot guarantee that every product will meet every customer's expectations, we stand behind our products and policies and will work in good faith to resolve any legitimate concerns or issues that arise.

7. RESPECTFUL COMMUNICATION

7.1 Zero Tolerance Policy: ALLURE COLLECTIVE STORE (Ultima NZ Limited) is firmly committed to maintaining a respectful, dignified, professional, and safe environment for all our team members, employees, contractors, and customers. We have an absolute zero tolerance policy for inappropriate, abusive, discriminatory, threatening, harassing, or offensive communication of any kind. This includes, but is not limited to:

- Racism, racial slurs, or racially motivated harassment

- Religious discrimination or religiously motivated harassment

- Sexism, sexual harassment, or gender-based discrimination

- Discrimination based on age, disability, sexual orientation, or any other protected characteristic

- Threats of violence or harm

- Profane, vulgar, or obscene language directed at our staff

- Any violation of basic human rights, dignity, and respect

7.2 Professional Conduct Required: All communication with our company—whether via email, chat, phone, social media, or any other channel—must be conducted with respect, professionalism, courtesy, and civility. We treat all customers with dignity and respect, and we expect the same courtesy in return. Disagreements, complaints, and concerns can and should be expressed professionally and respectfully.

7.3 Right to Refuse Service and Terminate Communication: We reserve the absolute right to refuse service, terminate communication, suspend or close Accounts, and cancel Orders for anyone who engages in abusive, discriminatory, threatening, harassing, or otherwise inappropriate behavior toward our staff, other customers, or any person associated with our business. This right may be exercised immediately and without prior warning if the behavior is sufficiently serious. We are dedicated to treating everyone with dignity and expect the same courtesy in return.

7.4 Reporting and Documentation: All incidents of abusive or inappropriate communication will be documented and may be reported to appropriate authorities if warranted. We reserve the right to pursue legal action for serious violations, threats, or harassment.

8. ACCURACY OF CONTENT

8.1 Product Information: We provide product information, descriptions, specifications, photos, dimensions, materials, care instructions, and other details to the best of our abilities based on information provided by brands, manufacturers, and suppliers. However, we cannot guarantee absolute accuracy, completeness, or currency of all information due to factors including but not limited to variations in digital photography, differences in screen settings and monitor calibration, updates or changes made by manufacturers, translation issues for international products, and human error in data entry or description writing.

8.2 Sizing Information: We provide size charts, sizing guides, and fit information as a general guideline to assist you in selecting the appropriate size for your body type and preferences. However, sizing can vary significantly between brands, designers, countries of origin, and even between different product lines from the same brand. Individual body types, proportions, and fit preferences also vary greatly. Most designer brands featured on our Website follow Italian or European sizing standards, which may differ substantially from sizing standards in other regions such as the United States, United Kingdom, Australia, or Asia. We strongly recommend carefully reviewing the size chart provided on each product page, comparing measurements to your own body measurements, and considering your personal fit preferences before making a purchase. We cannot be held responsible for garments, shoes, accessories, or other items that may not fit correctly for an individual due to sizing variations, body type differences, or personal fit preferences.

8.3 No Warranty of Accuracy: While we make reasonable and good faith efforts to ensure content accuracy, completeness, and currency, we do not warrant or guarantee that product descriptions, pricing, availability, specifications, images, or other content on our Website is accurate, complete, reliable, current, error-free, or up-to-date at all times. Information may change without notice, and we are not responsible for information that becomes outdated or inaccurate after initial posting.

8.4 Right to Correct Errors: We reserve the right to correct any errors, inaccuracies, omissions, or outdated information and to change, update, modify, or remove information, content, product descriptions, specifications, pricing, or availability at any time without prior notice and without any obligation to notify users of such changes. This right applies even after an Order has been placed, confirmed, or processed.

8.5 Third-Party Information: Some product information, descriptions, and specifications are provided by third parties, including brands, manufacturers, distributors, and suppliers. We are not responsible for the accuracy, completeness, or reliability of third-party information, though we make reasonable efforts to verify such information where practical.

9. CREDIT CARD AND DEBIT CARD USE

9.1 Own Card Requirement: You are required to use your own credit card or debit card for all purchases made on our Website. You must be the authorized cardholder of any credit card or debit card used for payment. You may not use another person's credit card or debit card without their explicit authorization and consent. We will not be liable whatsoever for any unauthorized use of any credit card or debit card, fraud, identity theft, or any other illegal or unauthorized activity in connection with any purchase on our Website. The liability and legal responsibility for using a card fraudulently or without authorization rests entirely and exclusively with the user, and the burden to prove otherwise shall be exclusively on the user.

9.2 Payment Security: We take payment security extremely seriously and use industry-leading payment processing technology with bank-level encryption to protect your personal and financial information. All payment transactions are processed through secure, PCI-DSS compliant payment gateways operated by reputable third-party payment processors. Your credit card and debit card details, including card numbers, CVV codes, and expiration dates, are never stored on our servers or accessible to our staff. Payment information is transmitted directly to our payment processors using secure, encrypted connections.

9.3 Payment Methods Accepted: We accept all major credit cards and debit cards, including Visa, Mastercard, American Express, and other internationally recognized cards. PayPal and additional country-specific payment options are provided at checkout depending on your location and the payment methods available in your region. COD (cash on delivery) is not supported and is not available for any orders.

9.4 Bank Transfers: Direct bank transfers are accepted for regular priced items only, subject to a minimum purchase value of $500 USD (or equivalent in other currencies). Please note that bank transfers may take several business days to process depending on your bank and international banking systems, and your Order can only be confirmed, processed, and shipped once funds are received and cleared in our account. Sale items, promotional items, discounted items, and Final Sale/Clearance items cannot be purchased using bank transfer due to the time-sensitive nature of such offers. Bank transfer orders cannot use the regular Website checkout process—you must contact us at support@allurecollectivestore.com to arrange your Order via email and receive bank transfer instructions.

9.5 Currency and Exchange Rates: Our Website's primary currency is USD (US Dollars). However, where available and supported by our payment processors, you can choose to pay in your local currency at checkout depending on your location, the payment method selected, and available currency options. When paying in a currency other than USD, prices are automatically converted using current market exchange rates that are updated regularly throughout the day. The exchange rate is determined and locked in at the time of purchase when you complete checkout. We have no control over exchange rates, currency conversion fees, foreign transaction fees, or international transaction fees that may be applied by your payment provider, credit card company, debit card issuer, or bank. We recommend checking with your financial institution about any fees that may apply to international transactions or currency conversions before completing your purchase.

9.6 Fraud Prevention and Detection: We reserve the right to refuse, decline, cancel, or place on hold any Order if we suspect, detect, or have reason to believe there is fraudulent activity, unauthorized credit card or debit card use, identity theft, or any other suspicious or unusual activity. We employ fraud detection systems, security checks, and verification procedures to protect both our business and our customers. Orders may be subject to additional verification, which may delay processing and delivery. We may contact you to verify your identity, payment information, billing address, shipping address, or other Order details. Failure to respond to verification requests within a reasonable timeframe may result in Order cancellation. We are not liable for any delays, cancellations, or inconvenience caused by fraud prevention measures. If an Order is cancelled due to suspected fraud, any payment authorization will be voided or refunded, but we reserve the right to report suspected fraudulent activity to relevant authorities, payment processors, credit card companies, and law enforcement agencies. By placing an Order, you authorize us to conduct fraud prevention checks and verify your information with third-party services.

10. CUSTOMER SERVICE DISCLAIMER

10.1 Business Hours and Response Times: Our customer service team operates during the following business hours: Monday to Saturday, 9:00 AM - 5:00 PM (NZST/NZDT - New Zealand Time). We are closed on Sundays and on New Zealand public holidays. We will make reasonable efforts to respond to customer inquiries within 2 to 12 hours during business hours and within 24 hours outside normal business hours. Emails, messages, or inquiries received outside business hours, on weekends, or on public holidays will be responded to on the next business day. Response times may be longer during peak periods, holidays, or high-volume sales events.

10.2 AI Customer Assistant: Most common customer questions can be answered quickly and efficiently by our AI customer assistant, Adrian, who is available 24/7 on our Website. Adrian can assist with order tracking, return initiation, product information, policy questions, and many other common inquiries. If your question remains unresolved after consulting with Adrian, or if you require human assistance for complex issues, please contact our customer service team at support@allurecollectivestore.com.

10.3 Language Support: The primary language of our Website and customer service is English (USA/International English). Automated translations may be available on our Website to help you browse and purchase products in other languages. However, we cannot guarantee the accuracy, completeness, or correctness of these automated translations for any part of our Website, including product descriptions, policies, or other content. All customer service inquiries, correspondence, and responses can only be provided in the English language. Customers are responsible for translating any customer service responses into their own language if needed, and we are not responsible for any misunderstandings or errors resulting from translation issues.

10.4 No Guarantee of Availability or Immediate Response: While we strive to provide excellent, responsive, and helpful customer service, we do not guarantee immediate availability, instant responses, or resolution to all inquiries, particularly during high-volume periods, sales events, holidays, or when dealing with complex issues that require investigation or coordination with suppliers or carriers. We appreciate your patience and understanding.

10.5 Alternative Communication Channels: In addition to email, we may offer other communication channels such as live chat, contact forms, or social media messaging at our discretion. Response times and availability may vary by channel.

11. RIGHT TO REFUSE SERVICE

11.1 Discretionary Right: We reserve the absolute right, in our sole and exclusive discretion, to refuse service, decline Orders, terminate Accounts, remove or edit content, cancel transactions, or deny access to all or part of the Website to any person or entity, at any time, for any reason or no reason, including but not limited to: (a) Violation of these Terms and Conditions or any other policies; (b) Abusive, discriminatory, threatening, harassing, or inappropriate behavior or communication; (c) Suspected, alleged, or confirmed fraudulent activity or attempted fraud; (d) Providing false, misleading, inaccurate, or incomplete information; (e) Unauthorized use of credit cards, debit cards, or payment methods; (f) Excessive returns, refund abuse, or patterns of behavior suggesting abuse of our policies; (g) Any conduct we deem, in our sole discretion, to be inappropriate, harmful, disruptive, or detrimental to our business, other customers, or our reputation; (h) Violation of applicable laws or regulations; (i) Security concerns or suspected account compromise; (j) Business reasons, operational reasons, or risk management considerations; (k) Attempting to bypass our official Return and Refund Policy, or attempting to recover properly deducted return shipping fees, or strictly non-refundable costs (such as import duties, taxes or carrier fees paid on non-US orders), through unauthorized chargebacks or payment disputes.

11.2 No Obligation to Provide Reason: We are not obligated to provide a reason, explanation, or justification for refusing service, declining an Order, or terminating an Account, though we will generally communicate our decision where appropriate and practical. Our decision to refuse service or terminate an Account is final and not subject to appeal.

11.3 Effect of Refusal: If we refuse service or cancel an Order, any payment made will be refunded to your original payment method, subject to our standard refund processing times. If we terminate your Account, any pending Orders may be cancelled, and any credit balances may be forfeited.

12. RIGHT TO REVIEW PRICING

12.1 Pricing Errors and Corrections: Despite our best efforts, diligent quality control, and careful attention to detail, some products may occasionally be incorrectly priced on our Website due to human error, technical glitches, data entry mistakes, or errors in information provided by suppliers. We reserve the right to refuse, decline, or cancel any Orders placed for products listed at an incorrect price, whether or not the Order has been confirmed, acknowledged, payment processed, or your credit card or debit card charged. If your credit card or debit card has already been charged and your Order is cancelled due to a pricing error, we will issue a full credit or refund to your credit card or debit card account in the amount of the charge as soon as reasonably possible.

12.1-A Quantity Limitations: We reserve the right to limit or restrict the quantity of items purchased per person, per household, per Account, per credit card or debit card, or per Order. These restrictions may be applicable to Orders placed by or using the same Account, the same credit card or debit card, the same billing address, and/or the same shipping address. We will provide notification to the customer should such limits be applied to their Order. We also reserve the right to limit, reduce, or adjust quantities even after an Order has been submitted, confirmed, acknowledged, or payment processed, particularly for limited stock items or items subject to high demand.

12.1-B Post-Purchase Corrections: We reserve the right to correct any errors, inaccuracies, omissions, or outdated information and to change, update, modify, or remove information regarding pricing, product descriptions, specifications, availability, or any other content without any obligation to issue notice of such changes, even after an Order has been submitted, confirmed, acknowledged, payment processed, shipped, or received by the customer.

12.2 Price Changes: We reserve the right to change, adjust, increase, or decrease product prices at any time without prior notice or obligation to notify customers. Prices are subject to change at any time until an Order is confirmed, payment is processed, and the Order enters our fulfillment system. Price changes do not apply retroactively to Orders already confirmed and paid.

12.3 Promotional Pricing and Discount Codes: 

1. All special promotions, sales events, discount offers, and promotional pricing are run at our full and sole discretion and may be modified, adjusted, extended, shortened, or discontinued at any time without prior notice. Discount codes, promotional codes, and coupon codes are limited to one use per customer, per Account, or per email address (as specified in the promotion terms) and may be removed, deactivated, expired, or invalidated by us at any time without prior notice or obligation to honor previously issued codes. 

2. Discount codes cannot be applied retroactively to completed Orders or combined with other offers unless explicitly stated. We reserve the right to refuse or cancel Orders that attempt to abuse promotional offers or use invalid, expired, or unauthorized discount codes.

3. All special promotions, including Duty & Tax Subsidies, are run at our sole discretion. We reserve the right to modify or discontinue these subsidies at any time. Subsidies are only applicable to qualifying Priority All-Inclusive (DDP) orders and have no cash value.

Please note: Any attempt to use a credit card chargeback to bypass our official Return and Refund Policy, or to unlawfully recover validly deducted return shipping fees, or strictly non-refundable import duties, taxes or carrier fees, is considered a breach of these Terms and will be aggressively contested using your signed acceptance of these policies at checkout.

12.4 Volume Discounts and Free Shipping Offers: 

1. We offer volume order discounts that are included in our shipping rates and reflected at checkout. Free standard/economy shipping is available for Orders meeting specified thresholds based on product value and customer location, as displayed at checkout. These promotional offers are subject to change, modification, or discontinuation at any time without prior notice. Thresholds, qualifying amounts, and terms may vary by location, product type, and other factors.

2. We offer Free Express Shipping based on dynamic market thresholds. These thresholds are calculated based on real-time logistics costs and are displayed in the Cart Drawer at the time of purchase. We reserve the right to adjust these thresholds without prior notice.

13. RIGHT TO REVIEW ANY TERMS AT ANY TIME

13.1 Modification of Terms: We reserve the right to modify, amend, update, revise, or replace these Terms and Conditions, our Return and Refund Policy, Shipping Policy, Privacy Policy, or any other policies, terms, or conditions at any time, in our sole discretion, without prior notice or obligation to notify users individually.

13.2 Effective Date of Changes: Changes, modifications, or updates will be effective immediately upon posting to our Website with an updated "Last Reviewed" date at the top of the document. In some cases, for significant changes, we may provide additional notice via email to registered Account holders, but we are not obligated to do so.

13.3 Continued Use Constitutes Acceptance: Your continued use of our Website, services, or Account after changes are posted constitutes your acceptance, agreement, and consent to be bound by the modified Terms. If you do not agree to the modified Terms, you must immediately cease using our Website and services.

13.4 Responsibility to Review: It is your sole responsibility to review these Terms periodically for changes, updates, or modifications. We recommend checking the "Last Reviewed" date at the top of this document regularly and reviewing the Terms in full if the date has changed since your last visit.

13.5 No Waiver: Our failure to enforce any provision of these Terms or to exercise any right under these Terms does not constitute a waiver of that provision or right. No waiver by us of any breach or default under these Terms shall be deemed to be a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of Allure Collective Store (Ultima NZ Limited) to be effective.

14. PURCHASES WITHOUT A CREDIT CARD OR DEBIT CARD

14.1 Bank Transfer Option: As stated in Section 9.4, direct bank transfers are accepted for regular priced items only, subject to a minimum purchase value of $500 USD (or equivalent in other currencies).

14.2 Processing Time and Confirmation: Bank transfers may take several business days to process depending on your bank, international banking systems, and intermediary banks. Your Order will only be confirmed, processed, and shipped once funds are received, cleared, and verified in our bank account. We will send you an email confirmation once payment is received and your Order is confirmed.

14.3 Restrictions on Bank Transfer Purchases: Sale items, promotional items, discounted items, limited-time offers, and Final Sale/Clearance items cannot be purchased using bank transfer due to the time-sensitive nature of such offers and the processing delays inherent in bank transfers.

14.4 Arrangement Required: Bank transfer Orders cannot use the regular Website checkout process. You must contact us at support@allurecollectivestore.com to arrange your Order via email. We will provide you with our bank account details, payment instructions, a unique reference number for your transfer, and the total amount due including all applicable fees and charges.

14.5 Alternative Payment Methods: PayPal, country-specific payment options (such as Afterpay, Klarna, or other buy-now-pay-later services where available), and other alternative payment methods are available at checkout as alternatives to credit card or debit card payment, subject to availability in your region and eligibility requirements.

15. SITE TERMINATION, ACCOUNT SUSPENSION, AND FRAUD

15.1 Site Availability and Modifications: We may alter, modify, update, suspend, discontinue, or terminate this Website in whole or in part, temporarily or permanently, at any time and for any reason or no reason, without advance notice, without cost, and without liability to you or any third party. We may add or remove features, change functionality, update design, or make any other changes we deem necessary or desirable.

15.2 Account Termination by Us: We may, in our sole and absolute discretion, terminate, suspend, restrict, or limit your use of or access to all or part of the Website, your Account, or your membership, temporarily or permanently, for any reason or no reason, including without limitation:

- Breach or violation of these Terms or any other policies

- Abusive, discriminatory, threatening, or inappropriate behavior

- Suspected, alleged, or confirmed fraudulent activity

- Providing false, misleading, or inaccurate information

- Excessive returns or refund abuse

- Any conduct we deem inappropriate, harmful, or detrimental to our business

If at any time we notify you that your access to and/or use of the Website or your Account is terminated or suspended, you must immediately cease and desist from all such access and/or use.

15.3 Fraudulent Activity - Zero Tolerance: We take fraud extremely seriously and have a zero-tolerance policy for fraudulent activity of any kind. If we detect, suspect, or have reason to believe there is fraudulent activity, including but not limited to unauthorized credit card or debit card use, identity theft, false information, payment fraud, chargeback fraud, or any attempt to defraud our business, we will take immediate action, which may include:

- Immediately terminating your access to our Website

- Suspending or permanently closing your Account

- Canceling any pending Orders without refund

- Reporting the activity to appropriate law enforcement authorities

- Reporting the activity to credit card companies, banks, and fraud prevention agencies

- Pursuing civil legal action to recover damages

- Pursuing criminal prosecution where warranted

- Sharing information with other merchants and fraud prevention networks

15.4 Order Cancellation for Suspected Fraud: We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any Order if fraud is suspected, detected, or alleged. We may require additional verification, documentation, or information before processing or shipping any Order. Failure to provide requested verification may result in Order cancellation.

15.5 No Refund for Fraudulent Activity: No refunds will be issued for Orders canceled due to suspected, alleged, or confirmed fraudulent activity. Any payments made in connection with fraudulent activity will be retained and may be used to offset damages, investigation costs, and legal fees.

15.6 Cooperation with Authorities: We will fully cooperate with law enforcement, government agencies, financial institutions, and other authorities in investigating, prosecuting, and preventing fraudulent activity. We may disclose information about suspected fraud to such authorities as required or permitted by law.

15.7 Survival of Provisions After Termination: In the event these Terms or your membership or Account are terminated for any reason, the following provisions will survive termination and remain in full force and effect:

- Restrictions regarding intellectual property matters (Section 23)

- Representations and warranties

- Indemnification obligations (Section 22.7)

- Disclaimers of warranty (Section 32)

- Limitations of liability (Section 20)

- Dispute resolution provisions (Section 27)

- Governing law and jurisdiction (Section 26)

- Any other provisions which by their nature should survive termination

- Any other of your obligations which by their nature should survive termination

15.8 Effect on Pending Orders: Termination of your Account may result in cancellation of pending Orders. We reserve the right to determine, in our sole discretion, whether to fulfill, cancel, or refund pending Orders at the time of Account termination.

16. TEMPORARY SITE UNAVAILABILITY AND FORCE MAJEURE

16.1 Maintenance and Updates: Our Website may be temporarily unavailable from time to time for scheduled or emergency maintenance, updates, upgrades, technical improvements, security patches, or other technical work. We will make reasonable efforts to schedule maintenance during low-traffic periods and to minimize disruption, but we cannot guarantee uninterrupted availability.

16.2 Technical Issues: The Website may experience temporary unavailability, interruptions, delays, or performance issues due to technical problems, server failures, network issues, internet service provider problems, hosting issues, or other technical difficulties beyond our reasonable control.

16.3 No Liability for Unavailability: We shall not be liable for any loss, damage, inconvenience, lost profits, lost business opportunities, or any other consequences caused by temporary or permanent unavailability of our Website, whether due to maintenance, technical issues, or any other reason.

16.4 Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

- Natural disasters (earthquakes, floods, fires, storms, hurricanes, etc.)

- War, terrorism, civil unrest, or armed conflict

- Government actions, restrictions, regulations, or orders

- Pandemics, epidemics, or public health emergencies

- Internet service provider failures or network outages

- Server failures, hosting provider issues, or data center problems

- Power outages or utility failures

- Labor disputes, strikes, or lockouts

- Supplier failures or disruptions

- Shipping carrier delays or disruptions

- Customs delays or restrictions

- Acts of God or other events beyond our reasonable control

16.5 No Guarantee of Availability: While we strive to maintain continuous Website availability and reliable service, we do not guarantee or warrant uninterrupted, timely, secure, or error-free access to our Website or services at all times.

16.6 Right to Suspend Services: We reserve the right to suspend, restrict, or limit access to all or part of the Website for security reasons, to prevent abuse, to perform maintenance, or for any other reason we deem necessary at our sole discretion. We may suspend or terminate your access to the Website immediately and without notice if we believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to our business or other users. We are not liable for any losses, damages, or inconvenience resulting from suspension, restriction, or termination of access to the Website.

17. THIRD PARTY WEBSITES - LINKED TO OUR STORE

17.1 External Links: Our Website may contain links, references, or connections to third-party websites, services, applications, or resources that are not owned, operated, or controlled by Allure Collective Store (Ultima NZ Limited). These may include links to social media platforms, payment processors, shipping carriers, product manufacturers, or other external websites.

17.2 No Control or Responsibility: We have no control over, and assume no responsibility or liability for, the content, accuracy, reliability, privacy policies, terms of use, practices, products, services, or any other aspect of any third-party websites, services, or resources. We do not monitor, review, or endorse third-party websites.

17.3 No Warranty: We do not warrant, guarantee, or make any representations regarding the offerings, quality, safety, legality, or any other aspect of any third-party websites, services, products, or resources, and we will not be liable or responsible for any harm, damages, losses, or issues related to the use of or reliance on third-party websites or services.

17.4 Your Responsibility and Risk: You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage, loss, harm, or consequences caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, services, information, or materials available on or through any third-party websites or services. Your use of third-party websites is entirely at your own risk.

17.5 Review Third Party Terms: We strongly advise and recommend that you carefully read and review the terms and conditions, privacy policies, and other policies of any third-party websites, services, or resources that you visit, access, or use. You are subject to the terms and policies of such third-party websites when you use them.

17.6 Links Do Not Imply Affiliation: The presence of links to third-party websites on our Website does not imply any affiliation, partnership, joint venture, sponsorship, or business relationship with such third parties unless explicitly stated otherwise.

18. NO IMPLIED ENDORSEMENTS TO THIRD PARTIES

18.1 No Endorsement: The presence of links to third-party websites on our Website, or any mention of third-party products, services, brands, or companies, does not imply, constitute, or represent any endorsement, approval, recommendation, sponsorship, or affiliation with those websites, their content, products, services, or operators by Allure Collective Store (Ultima NZ Limited).

18.2 Independent Entities: Third-party websites, companies, and service providers are independent entities, and we have no affiliation, partnership, joint venture, or business relationship with them unless explicitly and clearly stated otherwise in writing.

18.3 No Responsibility for Third Parties: We are not responsible for examining, evaluating, verifying, or vouching for the content, accuracy, quality, safety, legality, or any other aspect of third-party websites, products, services, or materials, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

18.4 Service Providers - Limited Relationship: While we work with and utilize third-party payment processors, shipping carriers, logistics providers, and other service providers to fulfill Orders and operate our business, their inclusion or mention on our Website does not constitute a general endorsement of such third parties beyond their specific service function and our business relationship with them. We select service providers based on their ability to meet our requirements, but we do not endorse their other products, services, or business practices beyond our specific use of their services.

18.5 Brand and Manufacturer Relationships: Our relationships with luxury brands, designers, and manufacturers are limited to authorized purchasing through our supplier network. Mention of brand names, designer names, or product names is for descriptive and informational purposes only and does not imply direct endorsement, partnership, or sponsorship by such brands unless explicitly stated.

19. PRODUCT QUALITY

19.1 Condition of Merchandise: The majority of our archive consists of new, unused, and unworn products with original labels, tags, and packaging intact. In addition to our core inventory, we also offer a curated selection of pre-loved and select imperfect pieces. The exact condition of every item that is pre-loved or imperfect - is always transparently detailed on its individual product listing. Where applicable, the absence of original retail packaging will also be explicitly stated.

19.2 Authenticity: All luxury and designer brand products sold on our Website are sourced through reputable wholesale suppliers and distribution partners and supplied to us as genuine, authentic products. We have zero tolerance for counterfeit products and take authenticity extremely seriously.

19.3 Quality Control Procedures: All goods undergo a quality inspection at the source prior to dispatch to verify materials, construction, and authentic detailing against strict brand specifications. While we do not knowingly dispatch defective items as standard inventory, items explicitly categorized and sold as "imperfect" or "pre-loved" will be clearly marked as such on the product page, and any corresponding wear or flaws will be reflected in their preferred pricing.

Not Considered Defective: Please note that items which are damaged as a result of normal wear and tear after delivery, by accident, through misuse, improper care, failure to follow care instructions, improper storage, or customer negligence will not be considered faulty, defective, or eligible for return under our defect policy. Such items will not be accepted for return and will be sent back to the customer at the customer's expense, and/or a refund will be refused. Examples include but are not limited to:

- Damage from washing or dry cleaning contrary to care instructions

- Damage from improper storage or exposure to elements

- Wear and tear from normal use after delivery

- Alterations or modifications made by the customer

- Damage from accidents or mishandling

19.4 Defects and Quality Issues: If you receive a product with defects, quality issues, or manufacturing flaws that existed at the time of delivery and were not caused by you, please contact us immediately at support@allurecollectivestore.com with your order number, product details, a clear and detailed description of the issue, and clear, well-lit photos showing the defect or quality issue from multiple angles. We will review your concern promptly and work with you in good faith to find an appropriate solution, which may include a replacement, repair, or refund depending on the nature and severity of the issue, product availability, and other factors. Alternatively, you can follow the return policy outlined in our Return and Refund Policy for defective products.

19.5 Watch Warranty: Unless otherwise explicitly stated on the product page, all watches are sold with a 12-month manufacturer's defect warranty from the date of purchase. This warranty covers manufacturing defects and workmanship issues only and is honored by the manufacturer in accordance with their warranty terms. The following are NOT covered under this warranty:

- Physical damage from drops, impacts, or accidents

- Water damage (unless the watch is rated water-resistant and damage occurred within rated specifications)

- Battery issues, battery replacement, or normal battery depletion

- Normal wear and tear, scratches, or cosmetic damage

- Damage resulting from misuse, abuse, or negligence

- Damage from accidents or improper handling

- Damage from unauthorized repairs, modifications, or servicing

- Damage from exposure to extreme conditions

To make a warranty claim, contact us at support@allurecollectivestore.com with your order details, watch details, description of the defect, and photos. We will coordinate with the manufacturer to process valid warranty claims.

19.6 Consumer Guarantees - Your Legal Rights: Nothing in these Terms excludes, restricts, modifies, or limits any consumer guarantees, warranties, statutory rights, or other rights that you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement. Your legal rights as a consumer are protected by law and remain in full force regardless of any provisions in these Terms.

20. LIMITATIONS OF LIABILITY

20.1 MAXIMUM LIABILITY CAP: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM YOUR PURCHASE, USE OF OUR WEBSITE, OR ANY PRODUCTS OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. IF NO PAYMENT WAS MADE, OUR LIABILITY SHALL NOT EXCEED NZD $100.

20.2 EXCLUSION OF CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL ALLURE COLLECTIVE STORE (ULTIMA NZ LIMITED), ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, SUCCESSORS, ASSIGNS, PARTNERS, CONTRACTORS, VENDORS, MANUFACTURERS, DISTRIBUTORS, SUPPLIERS, REPRESENTATIVES, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES) ARISING FROM OR RELATED TO: (a) Your use or inability to use our Website, services, or products; (b) Any unauthorized access to or use of our servers, systems, or databases and/or any personal information stored therein; (c) Any interruption, suspension, or cessation of transmission to or from our Website; (d) Any bugs, viruses, malware, Trojan horses, or other harmful code transmitted through our Website by any third party; (e) Any errors, inaccuracies, omissions, or outdated information in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our Website; (f) The loss, corruption, or unauthorized access to any data or information contained in your Account or otherwise stored by or on behalf of us; (g) Any failure or delay in delivery of products; (h) Any defects, quality issues, or problems with products; (i) Any actions or omissions of third parties, including suppliers, carriers, or service providers; WHETHER BASED UPON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF, KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

20.3 Carrier Responsibility: We cannot accept responsibility for loss or damage of any shipment at the delivery location where a shipment has not been collected and signed directly by the purchaser or authorized recipient. Any loss or damage incurred in transit while the shipment is in the carrier's possession is insured by the carriers. We take care of any valid claims as part of our Return and Refund Policy, but we are not liable for carrier negligence or failures.

20.4 Customs and Duties: We cannot accept responsibility for additional charges, delays, confiscation, seizure, or destruction of items by customs or border protection authorities. We cannot take any responsibility for a lost carrier notice to collect a shipment from the carrier depot, or where the customer failed to follow the carrier's delivery instructions, options, or requirements.

20.5 Incorrect Information Provided by Customer: We cannot accept responsibility for incorrect, incomplete, inaccurate, or outdated delivery details provided by the customer, or for any shipment lost, delayed, returned, or undeliverable due to incorrect information provided by the customer.

20.6 Delivered Packages: We cannot accept responsibility for packages that show as delivered by the carrier according to tracking information, but we will assist in the investigation process to the best of our abilities and cooperate with carrier investigations.

20.7 JURISDICTIONAL LIMITATIONS AND CONSUMER RIGHTS BY REGION:

20.7-A NEW ZEALAND: For customers in New Zealand, nothing in these Terms excludes or limits our liability for:

- Fraud or fraudulent misrepresentation

- Death or personal injury caused by our negligence

- Breach of guarantees under the Consumer Guarantees Act 1993 that cannot be excluded by law

- Misleading or deceptive conduct under the Fair Trading Act 1986

- Any other liability that cannot be excluded or limited under New Zealand law

The Consumer Guarantees Act 1993 provides you with guarantees that goods are of acceptable quality, fit for purpose, match their description, and that services are provided with reasonable care and skill. These guarantees cannot be excluded. Our liability under the Consumer Guarantees Act 1993 is limited to, at our option: (a) replacement of goods or supply of equivalent goods; (b) repair of goods; (c) payment of the cost of replacing or acquiring equivalent goods; or (d) payment of the cost of having goods repaired.

20.7-B AUSTRALIA: For customers in Australia, nothing in these Terms excludes or limits our liability for:

- Fraud or fraudulent misrepresentation

- Death or personal injury caused by our negligence

- Breach of consumer guarantees under the Australian Consumer Law that cannot be excluded by law

- Misleading or deceptive conduct

- Any other liability that cannot be excluded or limited under Australian law

The Australian Consumer Law provides you with guarantees that goods are of acceptable quality, fit for purpose, match their description, and that services are provided with reasonable care and skill. These guarantees cannot be excluded. Our liability under the Australian Consumer Law is limited to, at our option: (a) replacement of goods or supply of equivalent goods; (b) repair of goods; (c) payment of the cost of replacing or acquiring equivalent goods; or (d) payment of the cost of having goods repaired, except where goods are of a kind ordinarily acquired for personal, domestic, or household use or consumption.

20.7-C UNITED STATES: For customers in the United States, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such states, our liability will be limited to the fullest extent permitted by applicable state law. You may have additional rights under state consumer protection laws, including but not limited to state lemon laws, unfair and deceptive practices acts, and other consumer protection statutes. Nothing in these Terms is intended to limit or waive such rights where they cannot be waived by agreement. To the extent permitted by applicable law, any claims must be brought within one (1) year of the date the cause of action arose, or such longer period as required by applicable state law.

20.7-D CANADA: For customers in Canada, nothing in these Terms excludes or limits our liability for:

- Fraud or fraudulent misrepresentation

- Death or personal injury caused by our negligence

- Breach of consumer protection laws that cannot be excluded by law

- Any other liability that cannot be excluded or limited under Canadian federal or provincial law

Provincial consumer protection legislation may provide you with additional rights and remedies that cannot be waived or limited by agreement. Nothing in these Terms is intended to limit or exclude such rights.

20.7-E EUROPEAN UNION AND UNITED KINGDOM: For customers in the European Union or United Kingdom, nothing in these Terms excludes or limits our liability for:

- Fraud or fraudulent misrepresentation

- Death or personal injury caused by our negligence

- Breach of statutory rights under consumer protection legislation

- Any other liability that cannot be excluded or limited under EU law, UK law, or the law of your country of residence

You have statutory rights under consumer protection legislation, including rights relating to goods that are faulty, not as described, or not fit for purpose. These rights cannot be excluded or limited by these Terms. For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office (UK) or your national consumer protection authority (EU). The limitations and exclusions in these Terms apply only to the extent permitted by the mandatory consumer protection laws applicable in your jurisdiction.

20.7-F ALL OTHER COUNTRIES AND JURISDICTIONS: For customers in countries or jurisdictions not specifically mentioned above (including but not limited to countries in Asia, South America, Africa, the Middle East, and other regions), the limitations and exclusions of liability set forth in this Section 20 shall apply to the fullest extent permitted by the applicable laws of your country or jurisdiction of residence. Nothing in these Terms excludes or limits our liability for:

- Fraud or fraudulent misrepresentation

- Death or personal injury caused by our negligence or willful misconduct

- Any other liability that cannot be excluded or limited under the mandatory consumer protection laws, civil codes, or other applicable laws of your jurisdiction

You may have statutory rights, consumer protection rights, or other legal rights under the laws of your country that cannot be waived or limited by agreement. Nothing in these Terms is intended to exclude, restrict, or modify such mandatory rights. Where local law provides you with rights that are more favorable than those set forth in these Terms, such local law shall prevail to the extent of any conflict. If any provision of this Section 20 is found to be invalid, unenforceable, or contrary to mandatory law in your jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed and the remaining provisions shall continue in full force and effect. To the extent permitted by applicable law in your jurisdiction, our total liability shall not exceed the amount you paid for the product or service giving rise to the claim, and we shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

20.8 GENERAL JURISDICTIONAL PROVISION: YOU HEREBY ACKNOWLEDGE AND AGREE THAT THE PRECEDING PARAGRAPHS SHALL APPLY TO ALL CONTENT, MERCHANDISE, PRODUCTS, AND SERVICES AVAILABLE THROUGH THE WEBSITE. BECAUSE SOME COUNTRIES, STATES, PROVINCES, OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN SUCH COUNTRIES, STATES, PROVINCES, OR JURISDICTIONS SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION.

20.9 ALLOCATION OF RISK: You acknowledge and agree that the limitations of liability set forth in this Section 20 reflect a reasonable allocation of risk between you and us, and that these limitations are an essential basis of the bargain between you and us. The Website, products, and services would not be provided to you without these limitations.

21. ORDERS AND ORDER MODIFICATIONS

21.1 Order Placement: By placing an Order on our Website, you make an offer to purchase Products subject to these Terms. All Orders are subject to acceptance by us. We reserve the right to refuse or decline any Order for any reason stated in these Terms.

21.2 Order Confirmation: Upon placing an Order, you will receive an automated email with your purchase details, shown as a paid invoice for your records. This email confirms receipt of your Order but does not constitute acceptance of your Order. Your Order is accepted when we confirm shipment or when the products are shipped, whichever occurs first. It is essential to provide a reliable and accurate email address at checkout and to check your junk, spam, or promotions folder if you don't see the confirmation email in your inbox within a reasonable time.

21.3 Order Modifications and Cancellations: You may request to modify or cancel your Order within 24 hours of placement by contacting support@allurecollectivestore.com with your order number and requested changes. However, if our supplier has already shipped your Order (i.e., the carrier has picked up the parcel from the supplier's warehouse), modifications or cancellations are not possible. We recommend contacting us as soon as possible if you need to make any changes. We will make reasonable efforts to accommodate modification or cancellation requests, but we cannot guarantee that we can do so in all cases.

21.4 Out of Stock Items: If an item becomes out of stock, unavailable, or discontinued after you place your Order, we will notify you immediately via email. We cannot guarantee our ability to source an out-of-stock product from alternative suppliers or restock the item. In such cases, we will process a full refund to your original payment method, or you may choose to use the credit towards another product of your choice of equal or greater value (you would pay any difference).

21.5 Expected Delivery Time Disclaimer: Our expected delivery time estimates provided at checkout or on our Website are our best effort estimations of the time required for you to receive your Order after you have made a purchase, based on typical processing and shipping times. These are estimates only and not guarantees. We cannot be held liable for any losses, damages, inconvenience, or consequences as a result of delivery occurring outside of our expected time frame. You are not released from your obligations as a customer or any other terms and conditions that may be relevant to your Order should your Order be delivered in a time frame other than our expected delivery time.

21.6 Security Validation: If your Account or Order needs to undergo security validation, verification, or fraud prevention checks, this will impact the processing and delivery time. Security validation may add several business days to processing time. We are not responsible for any delays caused by security validation procedures, which are implemented to protect both our business and our customers.

21.7 Customs Clearance Delays: We are not responsible for any delays caused by destination customs clearance issues, inspections, holds, or processing times. Customs clearance times vary by country and are beyond our control.

22. MISCELLANEOUS

22.1 Entire Agreement: These Terms, together with our Return and Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and Allure Collective Store (Ultima NZ Limited) regarding your use of our Website and purchase of products, and supersede all prior or contemporaneous agreements, understandings, negotiations, representations, or proposals (whether oral, written, or electronic) between you and us with respect to the subject matter herein.

22.2 Severability: If any provision of these Terms is found to be invalid, illegal, void, or unenforceable by a court of competent jurisdiction or arbitrator, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the parties.

22.3 Waiver: Our failure to enforce any right or provision of these Terms, or to take action against any breach or violation, will not be considered or construed as a waiver of those rights or provisions, nor will it affect our right to enforce such rights or provisions in the future. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorized representative of Allure Collective Store (Ultima NZ Limited). No waiver of any breach or default shall constitute a waiver of any subsequent breach or default.

22.4 Assignment: You may not assign, transfer, delegate, or sublicense these Terms or your rights and obligations under these Terms to any other person or entity without our prior express written consent. Any attempted assignment or transfer without such consent shall be null and void. We may assign, transfer, or delegate these Terms or our rights and obligations under these Terms at any time without restriction and without notice to you, including but not limited to in connection with a merger, acquisition, corporate reorganization, or sale of assets.

22.5 Headings: The section headings, titles, and captions used in these Terms are included for convenience and reference only and shall not limit, affect, or otherwise influence the interpretation or construction of these Terms.

22.6 No Partnership or Agency: Nothing in these Terms shall be deemed or construed to constitute, create, imply, give effect to, or otherwise recognize a partnership, joint venture, agency, employment relationship, or formal business entity between you and us. You have no authority to bind us or make commitments on our behalf.

22.7 INDEMNIFICATION: By using this Website and purchasing products, you agree to indemnify, defend, and hold harmless Ultima NZ Limited (trading as Allure Collective Store and AllureMen), its parent companies, subsidiaries, affiliates, and their respective officers, directors, shareholders, employees, successors, assigns, agents, partners, contractors, vendors, manufacturers, distributors, suppliers, representatives, service providers, and affiliates from and against any and all claims, demands, actions, suits, proceedings, damages, losses, liabilities, settlements, judgments, costs, and expenses (including but not limited to reasonable attorneys' fees, legal costs, expert witness fees, and court costs) resulting directly or indirectly from or arising out of: (a) Your use or misuse of the Website or services; (b) Your breach or violation of these Terms or any other policies; (c) Your violation of any law, regulation, or third-party rights; (d) Your violation of the rights of any third party, including but not limited to intellectual property rights, privacy rights, publicity rights, or proprietary rights; (e) Any claim by a third party arising in connection with your use of the Website, purchase of products, or any related matter; (f) Any content, information, data, or materials you submit, post, transmit, or make available through the Website; (g) Your negligence, willful misconduct, or illegal activities; (h) Any misrepresentation made by you.

You agree to cooperate as fully and reasonably as required in the defense of any claim, action, or proceeding. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim and to provide all information and assistance reasonably requested. You will not settle, compromise, or otherwise resolve any claim that affects us or requires any action or admission by us without our prior express written consent. This indemnification obligation will survive the termination of these Terms and your use of the Website.

23. COPYRIGHT AND INTELLECTUAL PROPERTY

23.1 Ownership: All content on our Website, including but not limited to text, graphics, logos, button icons, images, photographs, videos, audio clips, digital downloads, data compilations, product descriptions, software, code, design elements, and the compilation and arrangement thereof, is the exclusive property of Ultima NZ Limited or our content suppliers, licensors, and partners, and is protected by New Zealand and international copyright laws, trademark laws, and other intellectual property laws and treaties.

23.2 Trademarks: ALLURE COLLECTIVE STORE, AllureMen, our logos, and other marks, slogans, and trade dress are trademarks or registered trademarks of Ultima NZ Limited. All other trademarks, service marks, brand names, and logos appearing on the Website are the property of their respective owners. You may not use any trademarks without the express prior written permission of the trademark owner.

23.3 Limited License: We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Website and its content for personal, non-commercial purposes only, strictly in accordance with these Terms. This license does not include any right to:

- Reproduce, duplicate, copy, or replicate any content

- Sell, resell, or commercially exploit any content

- Modify, adapt, translate, or create derivative works

- Distribute, transmit, or make available any content to third parties

- Use any content for commercial purposes

23.4 Restrictions: You may not, and you agree not to:

- Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download (except for page caching), store, or transmit any content from our Website, except as permitted by these Terms or with our express prior written consent;

- Use our Website or content for any commercial purpose or for the benefit of any third party without our express written consent;

- Remove, alter, obscure, or tamper with any copyright, trademark, or other proprietary notices from our Website or content;

- Access or use our Website or content in any way that could damage, disable, overburden, or impair our systems;

- Use any automated tools, bots, scrapers, or similar technologies to access or collect content from our Website;

- Reverse engineer, decompile, or disassemble any software or technology used on our Website.

23.5 Product Photos and Brand Content: Product photos, images, descriptions, and other content related to specific brands and products are provided directly by designer brands, manufacturers, and authorized distributors and are subject to their respective copyrights and intellectual property rights. Such content is used with permission or under license for the purpose of selling authentic products.

23.6 User-Generated Content: If you submit, post, or transmit any content, feedback, suggestions, ideas, or materials to us (collectively, "User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media now known or hereafter developed.

23.7 Copyright Infringement Claims: See Section 33 for our copyright infringement notice and takedown procedures.

24. SHIPPING POLICY - ALSO REFER TO THE SEPARATE SHIPPING POLICY

24.1 Incorporation by Reference: Our Shipping Policy is incorporated into these Terms and Conditions by reference and forms an integral part of these Terms. The Shipping Policy is a separate document available on our Website and governs all shipping, delivery, customs, duties, taxes, and related matters.

24.2 Binding Policy: By making a purchase, you agree to be bound by our Shipping Policy in its entirety. Please review the complete Shipping Policy document before making a purchase.

24.3 Access to Policy: The current Shipping Policy can be accessed on our Website under "Shipping Policy" or by contacting support@allurecollectivestore.com.

24.4 Policy Updates: The Shipping Policy may be updated from time to time. The policy in effect at the time of your purchase governs your shipping and delivery terms for that purchase.

24.5 CUSTOMS DUTIES AND TAXES: 

You are responsible for all customs duties, import taxes, sales taxes, and carrier brokerage fees. 

(a) DDP Orders: Our Priority All-Inclusive (DDP) service is offered for orders shipped to the United States and other selected countries, as displayed at checkout. Where DDP is available and selected, all customs duties, import taxes, and carrier brokerage fees are prepaid at checkout, potentially including an AllureMen subsidy. For destinations where DDP is not offered, orders ship on a DDU basis and the customer is responsible for all import costs.

(b) DDU Orders: You are responsible for all costs plus any "Carrier Disbursement Fees" charged by the courier. 

(c) Refundability by Destination: Whether import duties, taxes or carrier fees are refundable on a valid return depends on the destination, as set out in our Return and Refund Policy. For orders shipped to the United States, these are refunded together with the item price, less the applicable return shipping fee. For all other countries, import duties, taxes or carrier fees are not refundable, as once paid they are collected by customs authorities, tax agencies and carriers and cannot be recovered by us. We do not charge a restocking fee.

25. RETURN AND REFUND POLICY - SEE SEPARATE POLICY

25.1 Incorporation by Reference: Our Return and Refund Policy is incorporated into these Terms and Conditions by reference and forms an integral part of these Terms. The Return and Refund Policy is a separate document available on our Website and governs all returns, refunds, exchanges, and related matters.

25.2 Binding Policy: By making a purchase, you agree to be bound by our Return and Refund Policy in its entirety. Please review the complete Return and Refund Policy document before making a purchase.

25.3 Access to Policy: The current Return and Refund Policy can be accessed on our Website under "Return and Refund Policy" or by contacting support@allurecollectivestore.com.

25.4 Policy Updates: The Return and Refund Policy may be updated from time to time. The policy in effect at the time of your purchase governs your return and refund rights for that purchase.

25.5 Cosmetics and Beauty Products Policy: Our Cosmetics and Beauty Products Policy is incorporated into these Terms and Conditions by reference and forms an integral part of these Terms. The Cosmetics and Beauty Products Policy is a separate document available on our Website and governs all cosmetics, beauty products, skincare, makeup, fragrances, and handmade botanical products. All cosmetics and beauty products are final sale with no returns, exchanges, or refunds under any circumstances. By purchasing from our Website, you acknowledge and accept the limitations and disclaimers contained in our Cosmetics and Beauty Products Policy.

25.6 Modern Slavery Policy: Our Modern Slavery Policy is incorporated into these Terms and Conditions by reference and forms an integral part of these Terms. The Modern Slavery Policy is a separate document available on our Website and outlines our commitment to preventing modern slavery and human trafficking in our business operations and supply chains. By purchasing from our Website, you acknowledge and accept the limitations and disclaimers contained in our Modern Slavery Policy, including that we operate a dropshipping business model with limited control over supplier labor practices, we cannot guarantee modern slavery does not exist in extended supply chains, and we accept no liability for supplier actions or modern slavery in supply chains beyond our direct control.

26. GOVERNING LAW AND JURISDICTION

26.1 Governing Law: These Terms are governed by and constructed in accordance with the laws of New Zealand, without regard to its conflict of law provisions or principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

26.2 Exclusive Jurisdiction: Any disputes, claims, or controversies arising from or relating to these Terms, your use of the Website, or your purchase of products shall be subject to the exclusive jurisdiction of the courts of New Zealand. You irrevocably consent and submit to the exclusive jurisdiction of the New Zealand courts.

26.3 Consumer Rights Preserved: Nothing in this section affects, limits, or excludes your rights as a consumer under New Zealand law, including the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable consumer protection laws that cannot be excluded by agreement.

26.4 International Customers: If you are located outside New Zealand, you acknowledge that New Zealand law governs these Terms, but this does not deprive you of any mandatory consumer protection laws in your country of residence that cannot be excluded by agreement.

27. DISPUTE RESOLUTION

27.1 Complaints Procedure: If you have a complaint about our products, services, Website, or any other matter, please email us at support@allurecollectivestore.com with the following information:

- Your order number (if applicable)

- Your contact information

- A detailed description of your complaint

- Any supporting documentation, photos, or evidence

- Your preferred resolution or outcome

27.2 Good Faith Resolution: We take all complaints seriously and are committed to resolving issues fairly, professionally, and in good faith. We will respond to complaints within 2 to 12 hours during business hours (Monday to Saturday, 9:00 AM - 5:00 PM NZST/NZDT) and within 24 hours outside normal business hours. We are closed on Sundays and New Zealand public holidays. We will work with you to investigate the issue and find a fair and reasonable resolution.

27.3 Escalation: If we cannot resolve your complaint to your satisfaction through our customer service process, you may have rights to pursue alternative dispute resolution mechanisms or legal action in accordance with New Zealand law and applicable consumer protection laws.

27.4 Disputes Tribunal: For disputes involving amounts within the jurisdiction of the New Zealand Disputes Tribunal, you may have the right to refer the matter to the Disputes Tribunal in accordance with the Disputes Tribunals Act 1988.

27.5 No Class Actions: To the maximum extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

28. REPRESENTATIONS AND STATEMENTS BY COMPANY REPRESENTATIVES

28.1 Written Terms Govern: These Terms and Conditions, together with our Return and Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire and exclusive agreement between you and Allure Collective Store (Ultima NZ Limited) regarding your use of our Website and purchase of products.

28.2 No Binding Oral Statements: Any statements, representations, promises, guarantees, or commitments made orally or in writing by any company representative, employee, contractor, agent, or person purporting to represent Allure Collective Store that are not expressly set forth in these Terms and Conditions or our official written policies are NOT binding on the company and should not be relied upon.

28.3 Official Policies Only: Only the terms, conditions, policies, and representations expressly stated in our official written policies published on our Website are binding and enforceable. No employee, representative, or agent has the authority to modify, amend, waive, or add to these Terms or make binding commitments on behalf of the company outside of these written policies.

28.4 Customer Service Communications: Communications from our customer service team, including emails, chat messages, or phone conversations, are provided for informational and assistance purposes only. Such communications do not constitute amendments to these Terms or create additional obligations or rights unless explicitly confirmed in writing by an authorized company officer and incorporated into these Terms.

28.5 Social Media and Informal Communications: Statements made on social media, in marketing materials, in advertisements, or in any informal communications do not constitute binding commitments or modifications to these Terms unless expressly incorporated into our official written policies.

28.6 Authorized Modifications: Only authorized officers of Ultima NZ Limited have the authority to modify these Terms or make binding commitments on behalf of the company. Any such modifications must be made in writing, signed by an authorized officer, and officially published on our Website to be valid and binding.

28.7 Reliance on Written Policies: You acknowledge and agree that you are relying solely on the written terms, conditions, and policies published on our Website, and not on any oral or informal statements, representations, or communications from any person.

28.8 No Waiver: The failure of any company representative to enforce any provision of these Terms, or any informal statement suggesting leniency or flexibility, does not constitute a waiver of that provision or our right to enforce it in the future.

28.9 Disputes: In the event of any dispute regarding what was said, promised, or represented, these written Terms and Conditions shall be the sole and exclusive evidence of the agreement between you and us. No oral or informal statements will be considered or admitted as evidence of any modification or addition to these Terms.

28.10 Protection for Both Parties: This section protects both you and us by ensuring clarity, consistency, and fairness. It prevents misunderstandings and ensures that all customers are treated equally according to the same written standards.

29. IMPORTANT NOTICE: U.S. CUSTOMS REGULATIONS (EFFECTIVE AUGUST 29, 2025)

29.1 Regulatory Changes: Following changes to U.S. customs regulations effective August 29, 2025, the de minimis exception (previously allowing duty-free entry for shipments under $800 USD) has been eliminated for certain product categories. All shipments to the United States may now be subject to customs duties and processing fees, regardless of order value, depending on product classification and origin.

29.2 Delivered Duty Paid (DDP) Service: To address the elimination of the de minimis exception for various luxury categories, we provide a Priority All-Inclusive (DDP) service for orders shipped to the United States. The fees and duty rates described in this Section 29 are specific to US-bound shipments. DDP is also available for other selected countries, with destination-specific duties and fees calculated and displayed at checkout for those markets.

29.3 Fees Applicable to U.S. Orders: When you place an Order for delivery to the United States, the following charges will be calculated and included in your total at checkout: (a) U.S. Customs Duties: Calculated based on your product's Harmonized System (HS) code and country of origin. Duty rates typically range from 0% to 25% or more of the declared product value, depending on the specific product classification, materials, and origin country. Some products may be duty-free. (b) U.S. Import Taxes: Applicable sales and use taxes as required by U.S. customs regulations and state tax laws. (c) Customs Processing Fees: Administrative fees charged by our shipping carrier for customs clearance, documentation preparation, duty forwarding services, and customs brokerage. These fees vary based on order value, carrier requirements, and complexity of customs clearance. (d) Merchandise Processing Fee (MPF): A fee assessed by U.S. Customs and Border Protection (CBP) for processing imported goods, typically calculated as a percentage of the shipment value with minimum and maximum amounts.

29.4 Important Disclaimers: (a) Carrier Fee Variations: Shipping carrier charges and customs processing fees are subject to change without prior notice and are beyond our control. While we make every reasonable effort to provide accurate estimates at checkout based on current rates and regulations, actual fees charged by carriers or customs authorities may vary from estimates based on:

- Changes to carrier service fee structures

- Updates to U.S. customs regulations and tariff rates

- Product classification determinations by customs authorities

- Currency exchange rate fluctuations

- Changes in customs processing procedures

(b) State Sales and Use Tax: Depending on your state of residence, additional state or local sales taxes may apply to your purchase. Some states require customers to file use tax returns for purchases where sales tax was not collected at the time of purchase. Please consult your local tax authority or a tax professional for specific requirements in your state.

29.5 Accurate Product Information: To ensure accurate duty calculations and smooth customs clearance, all our products include:

- Harmonized System (HS) codes for proper customs classification

- Country of origin information

- Detailed product descriptions for customs declarations

- Accurate product values and materials information

29.6 Your Acceptance: By completing a purchase for delivery to the United States, you acknowledge, understand, and accept:

- Responsibility for payment of all customs duties, taxes, and processing fees displayed at checkout

- That carrier and customs fees are subject to change based on factors beyond Allure Collective Store's control

- That final duty and tax amounts may vary from estimates if customs authorities make different product classifications or determinations

- That customs may inspect, delay, or in rare cases refuse entry of shipments

29.7 Questions: If you have questions about customs duties, shipping fees, product classifications, or your specific Order before completing your purchase, please contact us at support@allurecollectivestore.com. We're here to help ensure you understand all costs associated with your Order.

29.8 Policy Updates: This policy is subject to updates in accordance with U.S. customs legislation, regulatory changes, and carrier requirements. Allure Collective Store (Ultima NZ Limited) reserves the right to update charges, procedures, and policies as necessary to maintain compliance with applicable regulations.

29.9 Duty Drawback Assignment: By initiating a return of any product shipped to the United States, you expressly disclaim and assign exclusively to Allure Collective Store (Ultima NZ Limited) any right to or interest in duty drawback or customs recovery.

30. CREDIT BALANCES AND STORE CREDIT

30.1 Application of Credits: Any credit balance in your Account (including refund credits, promotional credits, gift card balances, or other store credits) will be automatically applied to your next purchase of merchandise from our Website at checkout.

30.2 Remaining Balance: To the extent your credits exceed the amount of your total purchase, such credit balance will remain in your Account for future use on subsequent purchases.

30.3 Account Termination: If your Account is terminated for any reason, including violation of these Terms, suspected fraud, or at your request, any credit balances in your Account will be immediately cancelled and forfeited. No refund will be issued for forfeited credit balances.

30.4 Expiration: Store credits may be subject to expiration dates as communicated at the time of issuance. We reserve the right to set expiration dates for promotional credits, bonus credits, or other special credits. Refund credits typically do not expire, but we reserve the right to set reasonable expiration periods.

30.5 Non-Transferable: Credit balances are non-transferable and may only be used by the Account holder. Credits cannot be transferred to another Account, sold, or given to another person.

30.6 Final Determination: Account balances are determined by Allure Collective Store (Ultima NZ Limited) in our sole discretion, and such determination is final. We maintain records of all credits issued and used.

30.7 No Cash Value: Credit balances have no cash value and cannot be redeemed for cash, except where required by law.

30.8 Restrictions: Credits may not be applicable to certain products, such as Final Sale/Clearance items, or certain fees, such as shipping fees, unless explicitly stated.

31. GIFT VOUCHERS AND GIFT CARDS

31.1 Website Use Only: Allure Collective Store gift vouchers and gift cards are honored only on www.allurecollectivestore.com and cannot be used at any other retailer, website, or physical location.

31.2 No Cash Exchange: Gift vouchers and gift cards are not exchangeable for cash and have no cash surrender value, except where required by law.

31.3 Single Transaction Use - Vouchers: Gift vouchers must be fully utilized when making payment in a single transaction. Any unutilized amount of a gift voucher will be forfeited and shall not be refundable, carried forward to future transactions, or credited to your Account.

31.4 Multiple Transaction Use - Gift Cards: Gift cards may be used for multiple transactions until the balance is depleted. You can check your gift card balance by contacting support@allurecollectivestore.com with your gift card number.

31.5 Lost, Stolen, or Damaged: We will not be responsible for lost, stolen, damaged, or destroyed gift vouchers or gift cards. Treat gift vouchers and gift cards like cash. We cannot replace or refund lost or stolen gift vouchers or gift cards.

31.6 Expiration: Gift vouchers and gift cards may be subject to expiration dates as stated on the voucher or card at the time of purchase or issuance. We will clearly communicate any expiration dates.

31.7 Combination with Other Offers: Gift vouchers and gift cards cannot be combined with certain promotional offers, discount codes, or other special offers unless explicitly stated in the promotion terms.

31.8 No Replacement: Lost, stolen, expired, or damaged gift vouchers and gift cards will not be replaced or refunded.

31.9 Restrictions: Gift vouchers and gift cards may not be applicable to certain products, such as Final Sale/Clearance items, unless explicitly stated.

31.10 Fraudulent Use: We reserve the right to void gift vouchers or gift cards obtained or used fraudulently or in violation of these Terms.

32. DISCLAIMER OF WARRANTY

32.1 "AS IS" AND "AS AVAILABLE" BASIS: THE WEBSITE, ITS CONTENT, AND ALL TEXTS, IMAGES, MERCHANDISE, PRODUCTS, SERVICES, AND OTHER INFORMATION ON, ACCESSIBLE FROM, OR AVAILABLE THROUGH THIS WEBSITE ARE PROVIDED ON AN "AS AVAILABLE" AND "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

32.2 NO WARRANTIES: SPECIFICALLY, BUT WITHOUT LIMITATION, ALLURE COLLECTIVE STORE (ULTIMA NZ LIMITED) DOES NOT WARRANT OR GUARANTEE THAT: (a) The information available on this Website is free of errors, accurate, complete, current, or reliable; (b) The functions contained on this Website will be uninterrupted, timely, secure, or free of errors; (c) Defects will be corrected, or that we will correct any errors; (d) This Website or the server(s) that make it available are free of viruses, malware, or other harmful components; (e) The Website will meet your requirements, expectations, or needs; (f) Any products purchased will meet your expectations or be suitable for your intended purpose; (g) The results obtained from use of the Website will be accurate, reliable, or satisfactory; (h) The quality of any products, services, information, or other material purchased or obtained through the Website will meet your expectations; (i) Any errors in software or technology will be corrected.

32.3 DOWNLOAD RISK: Any material downloaded or otherwise obtained through the use of the Website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system, mobile device, or loss of data that results from the download of any such material.

32.4 NO ADVICE OR INFORMATION: No advice or information, whether oral or written, obtained by you from us or through or from the Website shall create any warranty not expressly stated in these Terms.

32.5 THIRD-PARTY CONTENT: We make no warranties or representations about the accuracy, reliability, completeness, or timeliness of any content provided by third parties, including product information provided by brands or manufacturers.

32.6 CONSUMER LAW RIGHTS PRESERVED: Nothing in this section excludes, restricts, or modifies any consumer guarantees, warranties, or other rights that you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement. Your statutory consumer rights remain in full force and effect.

33. COPYRIGHT INFRINGEMENT; NOTICE AND TAKEDOWN PROCEDURES

33.1 Copyright Claims: If you believe that any materials, content, images, or other works on this Website infringe your copyright or the copyright of someone you represent, you may request that they be removed by submitting a copyright infringement notice.

33.2 Notice Requirements: Your copyright infringement notice must be submitted in writing and must bear a physical or electronic signature of the copyright holder or an authorized representative. The notice must include: (a) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works; (b) Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material on the Website (such as URL, product page, or specific location); (c) Your name, mailing address, telephone number, and email address; (d) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (e) A statement that the information in the notification is accurate; (f) A statement, made under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

33.3 Submission: Please send copyright infringement notices to: Email: support@allurecollectivestore.com Subject Line: "Copyright Infringement Notice - DMCA" Mailing Address: 12 Beresford Square, Newton, Auckland 1010, New Zealand

33.4 Counter-Notification: If you believe that material you posted or provided was removed or disabled in error or as a result of misidentification, you may submit a counter-notification containing the information required by applicable law. We will forward your counter-notification to the party who submitted the original infringement notice.

33.5 Repeat Infringers: We reserve the right to terminate Accounts of users who are repeat infringers of intellectual property rights, in accordance with applicable law.

33.6 False Claims: Please note that under applicable law, you may be liable for damages, including costs and attorneys' fees, if you knowingly materially misrepresent that material is infringing your copyright.

34. ADDITIONAL PROVISIONS

34.1 Language: These Terms are written and executed in the English language. Any translation is provided for convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.

34.2 Electronic Communications: You consent to receive communications from us electronically, including via email, Website notifications, or other electronic means. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

34.3 Relationship: Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchisee relationship between you and us.

34.4 Third-Party Beneficiaries: These Terms are for the benefit of you and us only and are not intended to benefit or be enforceable by any third party.

34.5 Interpretation: In these Terms, unless the context otherwise requires: (a) headings are for convenience only and do not affect interpretation; (b) singular includes plural and vice versa; (c) "including" means "including without limitation"; (d) references to sections are to sections of these Terms.

34.6 Notices: Any notices to us must be sent to support@allurecollectivestore.com or to our registered business address: 12 Beresford Square, Newton, Auckland 1010, New Zealand. Notices to you will be sent to the email address you provided during registration or checkout.

34.7 Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, as detailed in Section 16.

34.8 Time Periods: All time periods specified in these Terms (e.g., 7 days, 14 days, 24 hours) are calculated in calendar days unless otherwise specified. Time periods do not extend for weekends or public holidays.

34.9 Currency: Unless otherwise stated, all monetary amounts in these Terms are expressed in United States Dollars (USD).

34.10 Cumulative Rights: All rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

35. REVIEWS, FEEDBACK, AND DEFAMATION PROTECTION

35.1 Honest Reviews Encouraged: We welcome and encourage honest, fair, and constructive feedback and reviews about your experience with our products and services. Genuine customer feedback helps us improve our business and assists other customers in making informed purchasing decisions.

35.2 Prohibited Review Conduct: While we support honest feedback, you agree not to post, publish, or disseminate any reviews, comments, feedback, or statements (whether on social media, review platforms, forums, or any other public or private channels) that: (a) Are false, misleading, deceptive, or fraudulent; (b) Are defamatory, libelous, slanderous, or damaging to our reputation, business, or brand; (c) Contain threats, harassment, or abusive language toward our business, staff, or other customers; (d) Are motivated by malice, revenge, or intent to harm our business; (e) Violate any applicable laws or regulations; (f) Disclose confidential or proprietary information; (g) Are posted in exchange for compensation from competitors or other parties; (h) Misrepresent your actual experience or relationship with our business; (i) Include personal information about our staff or other customers; (j) Are intended to extort, blackmail, or coerce us into providing refunds, compensation, or other benefits not warranted under our policies.

35.3 Right to Respond: We reserve the right to respond publicly to any reviews, comments, or feedback posted about our business, including providing factual corrections, context, or our perspective on the matter. We may share relevant information about your Order, communications, or interactions with us (while respecting privacy laws) to provide accurate context to any public claims or complaints.

35.4 Dispute Resolution Before Public Posting: Before posting negative reviews or complaints on public platforms or social media, we strongly encourage you to contact us directly at support@allurecollectivestore.com to allow us the opportunity to address and resolve your concerns. Many issues can be resolved quickly and satisfactorily through direct communication. We are committed to working in good faith to resolve legitimate complaints.

35.5 Legal Action for Defamation: We take our reputation and brand integrity seriously. If you post false, defamatory, libelous, or slanderous statements about our business, products, services, or staff, we reserve the right to: (a) Request removal of the false or defamatory content; (b) Report the content to the platform or website hosting it; (c) Pursue legal action for defamation, libel, slander, or tortious interference with business relationships; (d) Seek damages, including compensatory damages, punitive damages, legal fees, and costs; (e) Seek injunctive relief to prevent further defamatory statements; (f) Report malicious conduct to appropriate authorities.

35.6 Review Platform Violations: If you post reviews that violate the terms of service or community guidelines of review platforms (such as Google Reviews, Trustpilot, Facebook, or others), we may report such violations to the platform for removal.

35.7 No Retaliation for Honest Reviews: We will not retaliate against customers who post honest, truthful, and fair reviews, even if negative, provided such reviews comply with this section and applicable laws. You have the right to express genuine opinions about your experience.

35.8 Social Media Conduct: Any negative, false, or defamatory statements about our business posted on social media platforms (including but not limited to Facebook, Instagram, Twitter/X, TikTok, YouTube, LinkedIn, or any other platforms) are subject to the same restrictions and consequences outlined in this section.

35.9 Preservation of Evidence: We maintain records of all customer interactions, Orders, communications, and transactions. In the event of disputes regarding reviews or public statements, we will preserve and may present such evidence to demonstrate the accuracy of our position.

35.10 Consumer Rights Preserved: Nothing in this section is intended to prevent you from exercising your legal rights, including filing complaints with consumer protection agencies, regulatory authorities, or pursuing legitimate legal claims. This section applies only to false, defamatory, or malicious statements, not to truthful complaints or legitimate legal actions.

36. ACKNOWLEDGMENT AND ACCEPTANCE

BY USING THIS WEBSITE, CREATING AN ACCOUNT, OR MAKING A PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, INCLUDING THE PROVISIONS REGARDING REVIEWS, FEEDBACK, AND DEFAMATION PROTECTION. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THIS WEBSITE OR PURCHASE PRODUCTS FROM US.

END OF TERMS AND CONDITIONS Last Reviewed: 27 May 2026

Ultima NZ Limited | Trading as: ALLURE COLLECTIVE STORE / AllureMen Company Number: 430267 | NZBN: 9429030340824 12 Beresford Square, Newton, Auckland 1010, New Zealand www.allurecollectivestore.com support@allurecollectivestore.com